DEPUTY GENERAL MANAGER - SERVICE LINE

Job Title: Deputy General Manager - Service line

Position Overview:

The Deputy General Manager - Service Line will be responsible for leading and managing the service line operations, ensuring delivery excellence, and driving growth within the business unit. The role requires a strategic leader with experience in service line management, client relationship building, operational efficiency, and team leadership. The Deputy General Manager will collaborate with cross-functional teams and stakeholders to ensure that service offerings meet client needs and align with the organization's overall strategic goals.

Key Responsibilities:

• Service Line Leadership:
  Lead the service line’s strategic initiatives, including expansion, service offerings, and operational improvements.
• Client Relationship Management:
  Build and maintain strong relationships with key clients to understand their needs and ensure the effective delivery of services. Act as the primary point of contact for escalated client issues.
• Operational Excellence:
  Oversee the day-to-day operations of the service line to ensure seamless delivery. Monitor KPIs and other performance metrics to ensure efficiency, productivity, and cost-effectiveness.
• Financial Management:
  Manage the budget for the service line, ensuring financial performance and profitability. Provide forecasts, budgets, and reports on financial metrics, and ensure services are delivered within the allocated budget.
• Team Leadership & Development:
  Lead, mentor, and develop a high-performing team within the service line. Provide direction, set performance goals, and ensure professional growth through training and development opportunities.
• Service Innovation & Development:
  Identify new trends, technologies, and opportunities to innovate and improve the service line offerings, ensuring they meet client needs and industry standards.
• Cross-Functional Collaboration:
  Work closely with other departments (e.g., sales, marketing, product, and delivery) to ensure alignment on client needs, service offerings, and business objectives.
• Compliance & Risk Management:
  Ensure that all services comply with regulatory standards, contractual agreements, and quality control processes. Actively manage risks and implement mitigation strategies.
• Reporting & Analysis:
  Provide regular updates to senior management regarding service line performance, client satisfaction, financial results, and strategic initiatives

Qualifications & Experience:

• Education:
  Bachelor's degree in Business Administration, Management, or a related field. A master’s degree or relevant certifications is a plus.
• Experience:
  At least 15 years of experience in a similar role or in Operations and Delivery, with a proven track record of driving operational excellence, client satisfaction, and team leadership. Experience in US healthcare (Medical Coding) is mandatory

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication, negotiation, and interpersonal skills.
• In-depth understanding of service line management, operational processes, and service delivery models.
• Financial acumen, with experience managing budgets and financial performance.
• Ability to handle complex client issues and deliver customized solutions.
• Proven ability to think strategically and execute tactically.
• Strong problem-solving and analytical skills.

Key Competencies:

• Strategic Thinking & Vision
• Client-Centric Approach
• Leadership & Team Management
• Financial Management & Budgeting
• Service Innovation & Improvement
• Communication & Presentation Skills
• Problem Solving & Critical Thinking