Department Manager

Role Summary

Key Responsibilities

• Sales & Customer Experience
• Achieve department sales targets, KPIs, and profitability goals.
• Ensure high levels of customer service and resolve customer queries promptly.
• Monitor customer feedback and take corrective actions to improve service standards.
• Team Management
• Lead, train, and motivate department staff to deliver performance expectations.
• Schedule staff shifts and manage daily workforce planning.
• Conduct performance reviews and support employee development.
• Maintain discipline, grooming standards, and staff engagement.
• Inventory & Stock Management
• Ensure product availability through timely replenishment and stock rotation.
• Conduct stock counts, manage shrinkage, and maintain accurate inventory levels.
• Coordinate with warehouse and supply chain teams for stock requirements.
• Visual Merchandising
• Maintain store display standards according to brand guidelines.
• Ensure correct placement of signage, pricing, and promotional materials.
• Execute seasonal, promotional, and new launch displays on time.
• Store Operations
• Ensure compliance with SOPs related to cash handling, hygiene, safety, and store upkeep.
• Assist in store opening/closing procedures.
• Monitor department cleanliness, fixture maintenance, and overall ambience.
• Reporting & Documentation
• Prepare daily/weekly sales reports and share insights with the Store Manager.
• Track KPIs such as conversion, ATV, UPT, shrinkage, and manpower performance.
• Document training, performance issues, and inventory data.
  

Skills & Competencies

• Strong leadership and people management skills
• Excellent communication and customer-handling ability
• Good understanding of retail KPIs and store operations
• Knowledge of merchandising and inventory management
• Ability to handle pressure and multitask in a fast-paced environment
• Proficiency in MS Office and basic retail systems (POS, inventory tools)