Department Manager

Sales and Business Performance

• Achieve and exceed monthly, quarterly, and annual sales targets for the department
• Analyze sales reports and KPIs to identify trends and opportunities for growth
• Implement strategies to maximize revenue, including upselling and cross-selling initiatives
• Monitor competitor activity and market trends to maintain competitive positioning
• Manage markdowns and promotional activities to optimize profitability
  

Team Management and Development

• Recruit, train, and onboard new team members
• Create staff schedules ensuring adequate floor coverage during peak times
• Conduct regular performance reviews and provide constructive feedback
• Set individual and team sales goals and monitor progress
• Foster a positive, motivated team environment that encourages professional growth
• Address employee relations issues and disciplinary matters as needed
  

Visual Merchandising and Store Standards

• Execute visual merchandising guidelines according to company standards and seasonal directives
• Ensure the department is well-presented, organized, and customer-ready at all times
• Coordinate product placement to maximize visibility of new arrivals and key items
• Maintain cleanliness and organization of the sales floor, fitting rooms, and stockroom
  

Inventory and Stock Management

• Oversee inventory levels and coordinate with buying teams on replenishment needs
• Conduct regular stock counts and reconcile discrepancies
• Minimize shrinkage through effective security measures and stock control
• Manage stock transfers, returns, and damaged goods processing
• Ensure accurate ticketing and pricing of merchandise
  

Customer Service Excellence

• Lead by example in delivering outstanding customer service
• Handle complex customer complaints and resolve issues professionally
• Build lasting customer relationships to encourage repeat business and loyalty
• Ensure all team members are trained in product knowledge and customer engagement
  

Operations and Administration

• Ensure compliance with company policies, procedures, and health and safety regulations
• Manage department budget and control operational costs
• Process transactions and handle cash management procedures
• Maintain accurate records and complete administrative tasks in a timely manner
• Collaborate with other department managers and store leadership
  

Experience

• 3-5 years of retail experience, with at least 2 years in a supervisory or management role
• Fashion retail experience strongly preferred
• Proven track record of achieving sales targets