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Accenture in India
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Delivery Operations Senior Analyst

Delivery Operations Senior Analyst

Accenture in India

5 - 8 years

0 Lacs

mumbai metropolitan region

Posted:1 day ago| Platform:

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Skills Required

onboarding strategy consulting technology network power agility security data engagement collaborative efficiency metrics transparency effectiveness measurement service analyze processing auditing workday verification integrity escalation resolve development support consistency compliance analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Talent Acquisition - Onboarding

Designation:

Delivery Operations Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

Ensure strict confidentiality and security of client data throughout onboarding operations.
Accurately update client applications in accordance with user guides and process documentation.
Promote adherence to LWIs and flag inconsistencies or gaps to SMEs or leadership.
Foster team engagement through participation in team-building activities and collaborative initiatives
Identify and propose process improvement initiatives to enhance efficiency, accuracy, and control.
Monitor and enhance performance metrics, ensuring transparency and effectiveness in measurement systems.
Update daily process metrics and maintain comprehensive MIS reports.
Uphold the highest standards of customer service and ensure prompt resolution of outstanding issues.
Demonstrate ownership by proactively completing tasks and supporting related activities beyond immediate scope. What are we looking for?
Interpret and analyze client-specific onboarding processes to ensure alignment with business rules and service standards.
Oversee the processing and auditing of employee service requests and tickets related to onboarding using HR systems and platforms (e.g., Workday, ServiceNow).
Ensure timely and accurate collection, verification, and processing of employee documentation.
Maintain and monitor onboarding records, ensuring systems are updated and data integrity is preserved.
Serve as the escalation point for onboarding-related queries and resolve issues efficiently.
Contribute to the development and refinement of onboarding frameworks, policies, and procedures in line with organizational objectives.
Provide operational guidance and support to the onboarding team, ensuring consistency and compliance across all activities.
Escalate complex issues appropriately and collaborate with stakeholders for resolution.
Participate in client meetings and document discussions through detailed minutes of meetings.
Ensure Standard Operating Procedures (LWIs) are regularly reviewed, updated, and communicated to the team.
Conduct root cause analysis for process issues and recommend corrective and preventive actions. Roles and Responsibilities:
In this role you are required to do analysis and solving of increasingly complex problems
Your day to day interactions are with peers within Accenture
You are likely to have some interaction with clients and/or Accenture management
You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
Decisions that are made by you impact your own work and may impact the work of others
In this role you would be an individual contributor and/or oversee a small work effort and/or team
Please note that this role may require you to work in rotational shifts, Any Graduation

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Delivery Operations Senior Analyst