Delivery Manager

About Keka

Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 4000 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don’t hide and we aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.

As the Delivery Manager, you will be the key driver of successful project deliveries, ensuring that our HR Tech SAAS solutions are implemented efficiently, meeting client expectations, and delivering tangible value. You will lead a dynamic team, foster collaboration, and manage the end-to-end delivery lifecycle.

Key Responsibilities:

Client Onboarding & Payroll Implementation

• Lead end-to-end payroll implementation for new clients, including requirements gathering, system setup, testing, and data migration.
• Serve as the primary point of contact, ensuring timely, accurate delivery.
• Collaborate with internal teams to tailor solutions and ensure successful go-lives.
• Manage implementation teams and timelines for smooth project execution.

Client Relationship Management

• Build strong relationships with client stakeholders.
• Consult clients on payroll needs and ensure alignment with system capabilities.

Solution Design & Customization

• Conduct discovery sessions to capture payroll and compliance needs.
• Work with product and tech teams to configure and integrate solutions.
• Ensure compliance and system fit with client processes.

Project Management

• Create and manage project plans, timelines, and deliverables.
• Identify risks early and resolve issues proactively.
• Track progress to ensure quality and on-time delivery.

Stakeholder Communication

• Maintain clear communication with internal and external stakeholders.
• Provide regular updates and ensure alignment at all levels.
• Engage senior client leaders to ensure project momentum.

Training & Knowledge Transfer

• Lead client training and handover sessions for post-launch success.
• Ensure clients are prepared to manage systems independently.

Continuous Improvement

• Drive process improvements and apply best practices.
• Use internal tools and methodologies for consistent delivery.

Qualifications & Skills

• Experience:

  10+ years in payroll implementation with enterprise clients.

• Expertise:

  Deep knowledge of payroll processes, compliance, and system integration.

• Project Management:

  Skilled in leading cross-functional teams and delivering complex projects.

• Client Focus:

  Strong communicator with a consultative approach.

• Technical:

  Proficient with payroll systems, integrations, and data accuracy.

• Leadership:

  Proven team leadership and cross-functional collaboration.

• Certifications:

  Degree in HR, Business, or related field. PMP or Six Sigma preferred.