Delivery Head

Job Summary

¿ Minimum 15 years of IT industry experience, 10 years of experience handling Enterprise Service Management tools (ITSM, ITOM and Automation), with at least 5 years on ServiceNow ¿ Band ¿ P2 ¿ Able to frontend discussions, position ServiceNow and manage customer presentations ¿ Able to establish connect with counterparts in ServiceNow ¿ Should be passionate about growing ServiceNow business ¿ Able to understand Functional business requirements and able to convert into Technical use cases ¿ Hands on experience with access to ServiceNow demo instances and able to do show and tell sessions. Manage POCs and POVs independently ¿ Able to assess customer ESM environments and come up with recommendations / roadmaps ¿ Able to design and write ServiceNow technical proposals independently with guidance from Vertical experts and ServiceNow best practices ¿ Sound knowledge required on ServiceNow modules ¿ Should preferably be ITIL, ServiceNow CIS and Presales certified ¿ Should have a passion to keep up to date with new ServiceNow and other technology developments to continuously identify growth opportunities ¿ Own Business Plan, Drive Sales/Pipeline & track Revenue ¿ Manage Sales/Pipelines ¿ Drive/Support all Sales & Marketing activities running in the practice to meet business plans ¿ Drive Innovation/Collaborate/Market new solutions & frameworks for practice with Customers/Project team and Alliance team to innovate solutions ¿ Reactive & proactive proposition ¿ Track/Support Deal Financials Software Contract Understanding, Effort Estimation Techniques, Risk Mitigation ¿ Interface with C level Management ¿ Customers, Analysts, Alliances, TechM Mgmt, Client Partners & Program Head, etc. ¿ Manage Team & their working effectively to ensure timely response to all proposals, work with ecosystem for necessary support to them ¿ Work with all levels in Alliances ecosystem to ensure right level of partnership connects & drive business reviews