Delivery Head

Job Title: Delivery Head – IT Infrastructure Services

Experience:

Job Summary

Delivery Head (IT Infrastructure)

Key Responsibilities

1. Revenue Growth & Account Expansion

• Drive

  YoY revenue growth

  through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.).
• Identify

  upsell/cross-sell opportunities

  (e.g., hybrid cloud, cybersecurity) and lead proposal efforts.

2. Profit & Margin Management

• Own

  gross margin targets

  for fixed-bid and managed infrastructure contracts.
• Optimize delivery costs (resource utilization, vendor negotiations, automation).

3. Budget & Contract Oversight

• Ensure adherence to

  fixed budgets

  for infrastructure projects (SOWs, MSAs, POs).
• Manage contract

  renewals

  , amendments, and compliance (SLAs, KPIs).

4. Client Relationship & Governance

• Lead

  C-level stakeholder engagement

  (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs).
• Improve

  Net Promoter Score (NPS)

  by addressing client pain points proactively.

5. Delivery Excellence

• Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on

  quality, scalability, and security

  .
• Resolve

  critical escalations

  (e.g., outages, security breaches) with minimal client impact.

6. Team Leadership

• Manage

  onsite/offshore delivery teams

  (Infrastructure Architects, Cloud Engineers, Network Specialists).
• Foster innovation (AIOps, automation) and skill development.

Qualifications & Skills

Must-Have:

• 15+ years in

  IT Infrastructure Services

  (Data Center, Cloud, Network, Security).
• Proven track record in

  P&L management

  ($10M+ accounts) and

  margin optimization

  .
• Expertise in

  infrastructure contracts

  (SOWs, MSAs) and

  governance frameworks

  (ITIL, ISO 27001).
• Experience working with

  C-level stakeholders

  (CIOs, CISOs).

Preferred:

• Certifications:

  ITIL, PMP, AWS/Azure Cloud, CISSP

  .
• Background in

  managed services

  and

  transition/migration projects

  .