Delivery Head

Job Title: Delivery Head

Location:

Experience:

About Qualtech Edge:

Qualtech Edge

miFIN

people, processes, and technology

ownership, innovation, and speed

Overview of the Role:

Delivery Head

Key Responsibilities:

1. Project Delivery Management

• Lead the execution of complex, multi-location IT projects within

  BFSI

  using Agile and/or Waterfall methodologies.
• Guide Project Managers in detailed planning, milestone tracking, quality assurance, governance and client communication.
• Ensure timely and high-quality delivery while managing risks, dependencies, and escalations proactively.

2. Revenue Management

• Own revenue growth targets for assigned accounts by tracking forecasts vs. actuals.
• Identify cross-sell/up-sell opportunities and convert them into new revenue streams.
• Partner with sales, pre-sales, and product teams to craft solution-oriented client proposals.

3. Margin Management & Cost Optimization

• Maintain healthy

  gross margins

  by ensuring optimal resource allocation, lean delivery, and cost control.
• Detect early signs of margin slippage and implement preventive actions such as re-scoping or resource optimization.
• Drive automation and delivery efficiency initiatives to lower cost per project.

4. Team Leadership & Resource Management

• Lead large delivery organizations including PMs, Developers, QA, Architects, and Business Analysts.
• Build a high-performance team culture through mentorship, goal setting, and accountability.
• Own team hiring, engagement, performance management, and succession planning.

5. Client & Stakeholder Management

• Act as the single point of contact for senior client stakeholders and executive sponsors.
• Lead governance calls, QBRs, and strategic reviews to ensure stakeholder alignment and satisfaction.
• Ensure transparency and timely communication on project progress, risks, and milestones.

6. Process Excellence & Methodology

• Champion adoption of delivery frameworks and tools that ensure repeatability, quality, and audit readiness.
• Standardize delivery operations and ensure process maturity across accounts.
• Encourage retrospectives, innovation days, and cross-team learnings for continuous improvement.

7. Rate & Contract Management

• Lead contract discussions (Fixed-Price/T&M) and rate negotiations with clients and vendors.
• Ensure commercial agreements are aligned with delivery scope and financial goals.
• Monitor SoW compliance and ensure avoidance of scope creep or unbilled work.

8. BFSI Domain Leadership

• Ensure BFSI compliance, regulatory alignment, and domain-specific value delivery.
• Act as a domain advisor to internal teams and external clientsespecially across

  lending, insurance, and digital banking

  functions.
• Leverage domain understanding to design and recommend scalable solutions to clients.

Qualifications & Skills:

• 15+ years of experience in IT delivery leadership roles, with 5+ years managing large programs and teams.
• Proven track record of leading 200250+ team members across multi-client, multi-project engagements.
• Strong grasp of project financials, including

  revenue planning

  ,

  P&L management

  , and

  cost optimization

  .
• Expert in

  Agile & Waterfall

  delivery methodologies and associated governance models.
• Deep domain expertise in

  Banking, Lending, Insurance

  , or Digital Financial Services.
• Strong proficiency in

  MS Office tools

  including Excel, PowerPoint, Word, and MS Project.
• Hands-on experience managing

  Fixed-Price and T&M

  projects and client contracts.
• Excellent leadership, negotiation, and client relationship management skills.
• Candidates from the

  Infrastructure domain

  will not be considered.

Why Join Us?

• Operate in a

  startup culture

  backed by 22 years of industry stability.
• Opportunity to

  own delivery, client relationships, and P&L

  at a strategic level.
• Be part of

  Indias leading BFSI-focused IT and product development company

  .
• Collaborate with a visionary leadership team and a high-performing technical performing technical workforce.
• Drive

  digital transformation and real impact

  in the BFSI sector.