Job
Description
Job Description: You will be responsible for overseeing the performance management process by providing regular and timely feedback to the team. Handling escalations, providing support, and empowering the team to ensure tasks are completed correctly the first time will be a key part of your role. Your duties will also include managing a team of Associates, BAs, SBAs, BS, and SBSs who are responsible for the end-to-end processing of employee benefits on Client platforms. This will involve making high-judgment decisions and taking appropriate actions based on established processes and tools. In addition, you will need to adhere to business management routines such as 1-1s, team meetings, and daily huddles. Providing leadership and administrative support to the team to achieve and improve service levels based on forecast and capacity will be essential. You will be required to implement best practices to maintain and exceed productivity and quality service level agreements. Leading end-to-end projects, including automation and process improvement initiatives, will also be part of your responsibilities. Furthermore, you should demonstrate strong networking capabilities and build positive relationships with stakeholders. Analyzing quality audit reports, suggesting process improvements, and conducting resource planning and forecasting will also be vital aspects of your role. Driving practice level initiatives within your team, achieving efficiencies through cross-utilization and training, and formulating strategies to meet team goals are additional responsibilities. You will also be responsible for tracking and managing the team's service level agreements and coordinating with the Senior Benefits Manager for any team challenges. Moreover, you will be tasked with ensuring training penetration in the team, managing associate engagement, and ensuring all work products adhere to Milliman's peer review and risk level guidelines. Required Skills & Attributes: - Excellent verbal and written communication skills - Strong logical, analytical, and problem-solving skills - Ability to train, develop, mentor, and motivate teams in a challenging environment - Ability to provide and receive feedback effectively Required Skills and Qualifications: - 10+ years of relevant experience in employee benefits - Minimum 5-7 years of people management experience - Bachelors/Masters degree in any discipline Preferred Skills and Qualifications: - High integrity and discretion to maintain the confidentiality of sensitive client data - Certifications in US Benefits would be an added advantage - Ability to plan, prioritize tasks, and delegate when necessary - Excellent time management skills with a proven ability to meet deadlines - Team player who actively contributes to group tasks and goals - Change Management Skills,
