Data Operations Manager

Job Title:

Location:

Industry preference:

Skill set:

Key Responsibilities:

• Manage a multi-location in-house analyst team tasked with supporting our customers and maintaining maritime data records across multiple areas of expertise, motivate and lead on career development opportunities.
• Ensure in-house teams are delivering value through measurable OKRs and assessing opportunities to improve processes and efficiency.
• Monitor inbound analyst queries from internal stakeholders, ensuring they are handled in an efficient and timely manner and escalate challenges or concerns to senior management.
• Build you your understanding of customer workflows, their requirements in line with our wider business objectives.
• Monitor data quality and present management with cost-effective opportunities to expand and improve data that deliver customers increasingly timely and comprehensive data.
• Ensure all key supplier relationships managed by the team are governed by up-to-date agreements that are approved with the Legal team.
• Work with the product, sales and marketing teams to support on content-led enhancements to the maritime datasets, such as vessel movements, ownership & characteristics, port state control records, sanctions, ports & place
• Stay on top of market news and proactively inform the team if changes need to be made to geospatial boundaries, certain sectors or companies operating in certain jurisdictions, e.g. in the aftermath of new comprehensive sanctions or new industry regulations
• Deliver business justifications and project manage all improvements through to completion and implement and drive projects to scheduled timelines once approved.
• Establish yourself as a thought-leader in the maritime data space, delivering presentations to an external audience, promoting knowledge and data.

What we are looking for:

• At least 8 years’ experience managing a team of data analysts. Managing a team size of 20-25
• Culturally sensitive with a proven experience in managing both in-house and outsourced teams, tasked with performing data research and analytics.
• Proven success in implementing data, research and content improvements.
• Excellent communication skills with the ability to communicate complex issues to stakeholders at all levels of the business and customer organisations.
• Team player who brings positive energy and the ability to influence, inspire and motivate cross-functional teams across the organisation.
• Strong project management skills – being able to articulate business justifications, build timelines, risks and milestones and deliver to set deadlines.
• A customer-first approach and strong time management skills and ability to produce high quality content and resolve complex customer queries within set deadlines.
• Highly organised and attentive to detail, with an innovative and dynamic approach to problem-solving.
• Advanced OSINT research skills, comprehensive understanding of complex company ownership structures and financial and legal transactions in the maritime industry.
• Proficiency in written and spoken English, with demonstrable presentation skills for internal and external audiences.
• Experience in working for a global company