D2C Operations Manager

Position: D2C Operations Manager

Role Description

This is a full-time, on-site role located in Khar West (Mumbai). The Operations Manager will be responsible for managing daily shipments, supply chain operations, including inventory management and operations management. Duties include overseeing the flow of materials, ensuring timely delivery of products, optimizing supply chain processes, and maintaining accuracy in inventory records. The role also involves coordination with various departments to manage supply chain activities efficiently.

Location: Khar West, Mumbai (Full-time, In-office)

Experience:

Start Date:

KEY RESPONSIBILITIES

Packaging & Vendor Management

• Source primary and secondary packaging for new SKUs (bottles, boxes, labels, caps, etc.)
• Build and manage a reliable network of packaging vendors, printers, and material suppliers
• Handle daily coordination and follow-ups for sampling, quality checks, approvals, and dispatch
• Negotiate prices, timelines, and minimum order quantities (MOQs)

Inventory Management

• Track raw material and finished goods inventory daily across locations (warehouse, vendors, transit)
• Update stock dashboards on

  Shopify

  ,

  Easycom

  , and internal tracking tools (e.g., Google Sheets/Notion)
• Coordinate inward and outward stock movement with 3PLs and warehouse partners
• Flag low stock, damages, or mismatch issues and proactively resolve them

New Product Development Support

• Work with the R&D Manager to ensure timely arrival of packaging samples and ingredient stocks
• Create timelines and ensure packaging, vendor sampling, and delivery aligns with launch plans
• Act as the execution bridge between sourcing, production, design, and operations

Daily Operations Management

• Dispatches, last-mile logistics, packaging QC checks, and sample tracking
• Maintain proper documentation for GRNs, vendor bills, POs, and logistics receipts
• Coordinate vendor payments and maintain accountability of deliverables and payment status

REQUIRED SKILLS & EXPERIENCE

• 7 years of

  D2C

  brand experience in operations/supply chain roles (FMCG, wellness, beauty preferred)
• Working knowledge of

  Shopify

  ,

  Easycom

  , and Excel/Google Sheets
• Strong coordination and follow-up skills, you thrive on speed and accuracy
• Hustler mindset: proactive, solution-oriented, and resourceful
• Fluent in English and Hindi for effective communication with vendors and internal teams
• Willingness to travel locally for vendor visits, packaging pickups, and QC checks

GOOD TO HAVE SKILLS

• Experience managing or working closely with 3PLs and packaging vendors
• Basic understanding of packaging formats, printing, and quality parameters
• Passion for the wellness, beauty, or personal care space