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Job Profile: Operations Manager – D2C (Direct-to-Consumer) E-commerce Location: Mumbai/Hybrid Industry: Consumer Goods (Beauty & Personal Care preferred) Experience Required: +2 years in D2C operations Salary Range (depending on experience): Rs. 3.5-4.8 lakhs per year About the Role We are seeking an experienced Operations Manager to drive operational excellence for our D2C consumer goods business. The ideal candidate will have hands-on expertise in managing operations across leading e-commerce platforms such as Amazon, Myntra, Nykaa, and others, with a proven track record in the Indian D2C ecosystem. Experience in the Beauty & Personal Care sector will be considered a strong advantage. Key Responsibilities · Oversee end-to-end operations for D2C channels, including inventory management, order fulfillment, logistics, and returns across multiple platforms (Amazon, Myntra, Nykaa, etc.) · Collaborate with cross-functional teams (product, marketing, customer service, logistics) to ensure seamless product launches and ongoing operational efficiency · Optimize processes for stock management, order processing, and customer experience, leveraging automation and technology where possible · Analyze sales and operational data to identify trends, forecast demand, and drive process improvements · Ensure consistent brand experience and compliance with platform-specific requirements across all channels · Manage relationships with third-party logistics partners and platform account managers to resolve operational issues and maximize performance · Implement strategies for multi-channel integration, ensuring omni-channel presence and operational consistency · Monitor key performance indicators (KPIs) related to order accuracy, delivery timelines, inventory turnover, and customer satisfaction · Stay updated on regulatory requirements and ensure all operations adhere to compliance standards Required Skills & Qualifications · 2 year of experience in operations within the D2C consumer goods sector · Deep understanding of e-commerce operations and platform management (Amazon, Myntra, Nykaa, etc) · Strong analytical skills with the ability to interpret data and drive actionable insights · Proficiency in inventory management, process optimization, and supply chain coordination · Experience of working with third party warehousing and delivery partners · Prior experience in the Beauty & Personal Care segment is a significant bonus · Bachelor’s degree preferred; MBA is a plus Why Join Us? · Be part of a dynamic team shaping the future of D2C commerce in India. · You will be given full ownership of the role. Show more Show less
