Customer Support Specialist

Company: RRP Diamond
Location: Surat, Gujarat
Job Type: Full-time | Night Shift (U.S. / International Process)
Salary: ₹15,000 – ₹30,000/month + Shift Allowance + Incentives

About RRP Diamond:

RRP Diamond is a reputed diamond and jewelry manufacturing and export company based in Surat, serving clients across India, the U.S., and Europe. Our mission is to deliver exceptional craftsmanship with world-class customer experiences.

We are expanding our Customer Support team to ensure smooth communication and after-sales assistance for our global buyers.

Key Responsibilities:

• Handle international customer inquiries through chat, email, and phone (night shift).
• Provide product details, order updates, and shipping information professionally.
• Coordinate with internal departments — production, sales, and dispatch — to resolve client queries.
• Maintain records in CRM and ensure timely follow-ups.
• Deliver courteous, solution-oriented support in every interaction.

Requirements:

• Excellent English communication skills (spoken and written).
• Basic computer knowledge (email, CRM, Excel).
• Prior experience in customer support, BPO, or jewelry industry preferred.
• Comfortable with night shifts (U.S. time zone).
• Strong sense of responsibility and patience in handling client queries.

Perks & Benefits:

• Night shift allowance and monthly performance bonuses.
• Friendly, supportive team environment.
• Training on jewelry product knowledge and CRM tools.
• Long-term career growth within the RRP Diamond group.

How to Apply:

Contact/Whatsapp - +91 96016 41590
Shortlisted candidates will be contacted within 2–3 working days for an interview.

Job Types: Full-time, Permanent

Pay: ₹14,864.87 - ₹37,177.96 per month

Work Location: In person