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Customer Support Specialist

Customer Support Specialist

Antinorm

0 years

3 Lacs

new delhi delhi india

Posted:5 hours ago| Platform:

Apply

Skills Required

support communication teaching mapping content excel data upselling inventory documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Overview

The Customer Support Specialist will manage customer communication across DMs, comments, WhatsApp, and email. The role focuses on resolving queries, teaching correct product usage, collecting structured reviews, identifying upsell opportunities, and mapping insights for product and content teams. This person will ensure a consistent brand experience aligned with Antinorm.

Key Responsibilities

Customer Support and Communication

Respond promptly across Instagram, WhatsApp, and email while solving all escalations
Guide customers on how to use products
Raise high priority escalations to team

Review Collection and Feedback

Conduct customer calls per day to gather detailed information from customers
Maintain an organised Excel sheet with data
Flag common issues and improvement actionables

Upselling and Product Education

Identify customer needs and recommend suitable products.
Explain benefits, multifunctionality, and expected results.
Guide high intent customers through checkout.

Community Insight Mapping

Track recurring themes across comments, DMs, WhatsApp, and calls.
Tag insights into structured categories for product, content, inventory teams.
Share weekly insight summaries.

Skills Required

Strong written and verbal communication.
Ability to handle high volume chats with clarity and patience.
Understanding of beauty and personal care products.
Ability to educate customers and simplify usage instructions.
Strong organisation & documentation skill
Proficiency with Excel or Google Sheets.

Skills: customer support,problem solving,excel,communication

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Customer Support Specialist

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Overview

Key Responsibilities

Skills Required

More Jobs at Antinorm