Supademo

At Supademo, we’re reimagining how people experience products. Our AI-powered platform helps teams create conversion-focused interactive demos at scale, and is trusted by 100,000+ professionals for sales, onboarding, and marketing. Since launching in 2023, we’ve become G2’s #5 fastest-growing software product (2025), achieved profitability, and hit 7-figure ARR — and we’re just getting started. As we scale, we’re looking for a Customer Support Specialist who’s empathetic, product-savvy, and slightly technical. Someone who can help users succeed, troubleshoot issues confidently, and elevate the overall customer experience. What You’ll Do Handle inbound support tickets via email and chat with fast, clear, friendly communication. Troubleshoot issues around recordings, HTML demos, embeds, browser behavior, permissions, and integrations. Guide customers through product features, best practices, and workflows. Identify patterns, bugs, and UX friction — and communicate them to engineering and product. Maintain and improve help articles, troubleshooting guides, and FAQs. Help shape internal support processes as we grow. Who You Are 1–3 years in customer support, tech support, or product support (SaaS experience preferred). Strong written English and structured communication. Comfortable with basic technical concepts (HTML/CSS basics, iframes, browser inspector tools). High empathy and patience — able to simplify complex ideas for non-technical users. Curious, resourceful, and eager to dive deep into how the product works. Thrives in a startup: ownership, speed, and ambiguity energize you. Nice to Have Experience with Intercom, Linear or similar tools. Familiarity with SaaS workflows, CRMs, or integration debugging. Ability to create simple video walkthroughs, GIFs, or documentation. Why Supademo Work closely with founders and directly shape customer experience at a fast-growing startup. Product-first culture with rapid feedback loops and real ownership. Learn cross-functionally across support, product, and success. Remote flexibility within India and opportunities to grow into Success, QA, or Product roles. If you’re excited to help users succeed and want to be part of a category-defining SaaS company, we’d love to talk.