At Supademo, we’re reimagining how people experience products. Our AI-powered platform helps teams create conversion-focused interactive demos at scale, and is trusted by 100,000+ professionals for sales, onboarding, and marketing. Since launching in 2023, we’ve become G2’s #5 fastest-growing software product (2025), achieved profitability, and hit 7-figure ARR — and we’re just getting started.As we scale, we’re looking for a
Customer Support Specialist
who’s empathetic, product-savvy, and slightly technical. Someone who can help users succeed, troubleshoot issues confidently, and elevate the overall customer experience.
What You’ll Do
- Handle inbound support tickets via email and chat with fast, clear, friendly communication.
- Troubleshoot issues around recordings, HTML demos, embeds, browser behavior, permissions, and integrations.
- Guide customers through product features, best practices, and workflows.
- Identify patterns, bugs, and UX friction — and communicate them to engineering and product.
- Maintain and improve help articles, troubleshooting guides, and FAQs.
- Help shape internal support processes as we grow.
Who You Are
- 1–3 years in customer support, tech support, or product support (SaaS experience preferred).
- Strong written English and structured communication.
- Comfortable with basic technical concepts (HTML/CSS basics, iframes, browser inspector tools).
- High empathy and patience — able to simplify complex ideas for non-technical users.
- Curious, resourceful, and eager to dive deep into how the product works.
- Thrives in a startup: ownership, speed, and ambiguity energize you.
Nice to Have
- Experience with Intercom, Linear or similar tools.
- Familiarity with SaaS workflows, CRMs, or integration debugging.
- Ability to create simple video walkthroughs, GIFs, or documentation.
Why Supademo
- Work closely with founders and directly shape customer experience at a fast-growing startup.
- Product-first culture with rapid feedback loops and real ownership.
- Learn cross-functionally across support, product, and success.
- Remote flexibility within India and opportunities to grow into Success, QA, or Product roles.
If you’re excited to help users succeed and want to be part of a category-defining SaaS company, we’d love to talk.
