Customer Support Specialist

Location:

Job Type:

Experience:

About the Role

Customer Support Associate

Key Responsibilities

• Respond promptly to customer inquiries via

  phone, email, live chat, and social media

  .
• Provide accurate information about

  products, services, policies, and procedures

  .
• Assist customers in troubleshooting and resolving issues efficiently.
• Handle requests, complaints, and concerns professionally and empathetically.
• Follow up with customers to ensure complete resolution and satisfaction.
• Escalate complex issues to the relevant teams and coordinate solutions.
• Maintain detailed records of all customer interactions and feedback.
• Collaborate with team members to share knowledge and improve customer service processes.
• Identify opportunities to recommend additional products or services based on customer needs.

What We’re Looking For

• High school diploma or equivalent;

  associate or bachelor’s degree is a plus

  .
• Prior experience in

  customer service or support

  is preferred but not mandatory.
• Excellent

  communication skills

  (verbal and written).
• Strong

  problem-solving and decision-making skills

  .

• Empathetic, patient, and customer-focused

  attitude.
• Ability to manage multiple inquiries in a

  fast-paced environment

  .
• Familiarity with

  customer support software, ticketing systems, or CRM tools

  is a plus.
• Ability to work independently as well as part of a

  team

  .
• Flexible to work in

  shifts

  or adapt to changing schedules.

Why You’ll Love Working With Us

• Be part of a

  friendly and collaborative team

  that values customer experience.
• Opportunities for

  learning, growth, and skill development

  .
• Make a

  real impact

  by helping customers and improving processes.
• Work in a

  dynamic environment

  where every day is different.

✅ If you are passionate about providing excellent customer service and enjoy helping others, apply today!