Customer Support Specialist

We are hiring for a Healthcare Voice Process (Centene)

Job role where you will support US-based patients, insurance holders, and healthcare providers.

Role & Responsibilities:

• Handle inbound calls related to medical appointments, billing queries, claims, and insurance verification.
• Provide accurate information and assistance with empathy and professionalism.
• Resolve patient/insurance queries while ensuring compliance with US healthcare standards.
• Document case details properly and escalate critical issues as needed.

Requirements:

• HSC / Graduate with minimum 1 year of BPO Voice Process experience.
• Excellent English communication skills (mandatory).
• Prior experience in healthcare/insurance/claims process will be an added advantage.
• Comfortable with US Night Shifts (Rotational).
• Strong listening, problem-solving, and documentation skills.

Salary & Benefits:

• Salary: Up to ₹35,000 in-hand + Incentives.
• Transport facility available.
• 5 Days Working (Rotational Shifts & Offs).
• Career growth opportunities in the Healthcare domain.

Email : Gracecareers02@gmail.com

Mobile No : 7304570204 (Suraj) / +91 7715882251 (Jay)

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person