Customer Support Specialist

Job Title:

About the Role

International Voice Support team

Key Responsibilities

• inbound and outbound international voice calls

• first-call resolution

• Escalate complex queries to the appropriate team while maintaining ownership of the case.

• Maintain records of customer interactions and transactions accurately in the system.

• daily/weekly performance metrics

• Follow process guidelines, scripts, and standard operating procedures while ensuring a personalized approach.

• Contribute to continuous improvement initiatives by sharing customer feedback and suggesting process enhancements.

Required Skills & Qualifications

• 01 years

• verbal communication skills

• Good listening skills and the ability to handle customer objections confidently.

• Basic computer literacy (MS Office, CRM tools).

• night shifts

• Customer-oriented attitude with a problem-solving mindset.

Preferred Qualifications

• international BPO

• US/UK/Australia

• Knowledge of basic ticketing or CRM systems.

Why Join Us

Exposure to global customer interactions
Communication skill enhancement and structured training Fast-track career growth in Customer Support / Operations Work with dynamic teams in a professional environment