Customer Support Specialist

Shift Timing: 10 Am-7 Pm

Salary Budget for Fresher - 2.55 LPA - 3 LPA

Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.

Key Responsibilities:

✔️Handle incoming calls and respond to customer queries in a timely and professional manner

.✔️Make outbound calls to customers for follow-ups, feedback, or information update

s.✔️Resolve product/service-related issues effectively, escalating when necessa

ry.✔️Maintain a high level of customer satisfaction by providing accurate information and supp

ort.✔️Document all customer interactions and update CRM sys

tems.✔️Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction s

cores.✔️Work closely with the team to improve service standards and pro

esses.
Required Skills & Qualific

tions:
✔️Under Graduates & Graduates are welcome. Freshers can als

o apply.✔️0–4 years of experience in customer support (voice

process).✔️Excellent verbal communication skills i

n English.✔️Good listening skills, patience, and empathy when dealing with

customers.✔️Basic computer knowledge (MS Office, Email,

CRM tools).
Interested candidates can share their CVs on whatsapp to 9910284974 (G