Role Overview: We are looking for a Business Analyst with strong experience in marketing portals, CRM systems, and digital product workflows. You will play a key role in bridging the gap between business stakeholders and the product/engineering teams by gathering requirements, analyzing processes, and supporting product planning and delivery. Key Responsibilities: ● Collaborate with stakeholders, including client, sales, marketing, and product teams, to gather and define detailed business and functional requirements. ● Analyze existing systems and business processes related to CRM, marketing automation, and lead management. ● Translate requirements into clear user stories, use cases, and process flows for the development team. ● Work closely with the UI/UX and development teams to ensure features are aligned with business goals. ● Perform market and competitor analysis to support roadmap planning and feature benchmarking. ● Help define metrics and KPIs for marketing performance and CRM engagement. ● Support testing and validation of delivered features to ensure quality and alignment with business needs. ● Participate in sprint planning, retrospectives, and product demo sessions. Required Skills & Qualifications: ● Bachelor’s degree in Business, Marketing, Computer Science, or a related field. ● 4+ years of experience as a Business Analyst in a digital product or SaaS environment. ● Hands-on experience with marketing portals, CRMs (e.g., HubSpot, Salesforce, Zoho), and lead management systems. ● Strong understanding of product lifecycle, Agile methodologies, and requirement documentation. ● Experience with tools such as Jira, Confluence, Figma, or similar platforms. ● Excellent communication and stakeholder management skills. ● Strong analytical and problem-solving capabilities. Nice to Have: ● Experience working with dealer management systems (DMS) or in the automotive/powersports domain. ● Familiarity with data integrations and API documentation. ● Knowledge of digital marketing KPIs and campaign tracking mechanisms. What We Offer: ● A collaborative and fast-paced work environment ● Opportunity to work on industry-leading company ● Competitive compensation Job Types: Full-time, Permanent Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person
Job Title: DevOps Release Engineer Experience: 5+ Years Location: Hyderabad Work Mode: Work from Office (WFO) – Full-time Department: Engineering / DevOps Reporting To: CTO Job Summary: We are looking for a skilled and detail-oriented DevOps Release Engineer with 5+ years of experience to join our growing team. The ideal candidate will be responsible for managing and automating the release process, ensuring smooth deployment of software products, and collaborating across teams to drive CI/CD best practices. Key Responsibilities: Plan, manage, and execute software releases across various environments (dev, QA, staging, production). Design and maintain CI/CD pipelines using tools like Jenkins, GitHub Actions, Azure DevOps, or similar. Collaborate with development, QA, and product teams to coordinate releases and ensure quality. Automate and maintain infrastructure and configuration using tools like Terraform, Ansible, or similar. Monitor build and deployment activities, troubleshoot failures, and provide quick resolutions. Maintain version control systems and branching strategies (e.g., Git). Ensure release documentation and runbooks are up to date. Implement release governance policies and help enforce audit and compliance standards. Proactively identify opportunities to improve release efficiency, automation, and quality. Required Skills & Qualifications: Minimum 5 years of hands-on experience in DevOps, release engineering, or similar roles. Strong experience with CI/CD tools (e.g., Jenkins, GitLab CI, Azure DevOps). Proficiency in scripting languages (Bash, Python, PowerShell). Experience with Docker, Kubernetes, and cloud platforms (AWS/Azure/GCP). Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK). Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Must be open to working from office (no remote option). Good to Have: Exposure to agile methodologies and tools like Jira or Rally. Experience with security and compliance in release processes. To Apply: Send your resume to nandita@warrous.com with the subject line: Application for DevOps Release Engineer . Perks and benefits - Competitive salary and benefits package. - Opportunity for professional growth and development. - Collaborative and innovative work environment. - Flexible work arrangements. About Us:- Warrous believes in harnessing the power of Data and Technology to target new growth opportunities. We wanted to create a compelling, authentic experience that reflects our capabilities. Transforming Intelligently With our technology expertise and our team of industry-leading consultants, we can help you achieve every goal on your roadmap. We believe in providing our customers with a level of service and personal care, making the customer happy is in our DNA. Our talented, dynamic and experienced professionals efficiently use their technical expertise to enable high end solutions for Web and Software Development to that end, our specialists are always looking for new ways to solve our clients issues quickly, easily and economically. Improve the efficiency and effectiveness of your Business and processing operations. Job Types: Full-time, Permanent Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person
Job Title: HR Executive Experience Required: 1–3 Years Location: Hyderabad Reports To: HR Manager Job Type: Full-Time (Work from Office) Job Summary: We are looking for a dynamic and motivated HR Executive with 1–3 years of experience , primarily focused on IT recruitments . The ideal candidate should have a strong grasp of the end-to-end recruitment process, employee lifecycle, Key Responsibilities: Handle end-to-end IT recruitment : sourcing, screening, scheduling, and onboarding. Maintain and update employee records and HR databases with accuracy. Support the development and implementation of HR initiatives, policies, and procedures . Assist in designing and executing employee engagement activities . Support performance management processes and probation evaluations. Manage grievance handling and employee relations , ensuring a positive work environment. Handle exit processes , full-and-final settlements, and exit interviews. Prepare and present regular HR reports to management. Required Qualifications: Bachelor’s degree in Human Resources, Business Administration , or a related field. 1–3 years of hands-on experience in HR functions, with a strong focus on IT recruitment . Excellent understanding of HR processes Proficiency in MS Office tools and experience using HRMS platforms (e.g., Keka, Zoho, etc.) Exceptional communication and interpersonal skills . Ability to multitask , work independently, and handle confidential information with integrity. Preferred Skills: Prior experience in a tech/start-up environment is a plus. To Apply: Send your updated resume to nandita@warrous.com with the subject: Application for HR Executive Job Types: Full-time, Permanent Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person
Experience: 5+ Years Location: Hyderabad Work Mode: Work from Office (WFO) – Full-time Department: Engineering Reporting To: CTO Description: We are seeking an experienced individual to assist our company in maintaining SOC 2 compliance using Drata, along with strengthening our overall infrastructure and system-level security especially within the Indian operational context. ClicTechnologies is a remote-first software company that provides marketing solutions through modern digital platforms. We’ve already achieved SOC 2 certification and now require a security specialist who can manage ongoing compliance and lead core infrastructure security processes. Responsibilities: Maintain and optimize Drata to ensure continuous SOC 2 compliance. Ensure documentation and Drata compliance tasks are up to date in preparation for our upcoming SOC 2 audit. Update and implement security policies and controls aligned with evolving global and Indian regulatory frameworks (e.g., CERT-In guidelines). Lead and implement infrastructure-level security processes, including: Server hardening (Linux/Windows) Access control and user management across cloud platforms (AWS, GCP, Azure) Firewall, VPN, and endpoint security management Backup and recovery strategies Patch management and vulnerability scanning Collaborate with IT/DevOps teams to embed security-by-design practices into infrastructure and deployment pipelines. Establish and document repeatable security processes (SOPs) tailored for remote and distributed teams, especially in India. Proactively monitor systems for security risks and compliance gaps; remediate issues promptly. Provide ongoing security awareness training to team members. Assist in evidence collection and documentation for audits. Serve as the point of contact for any security-related escalations in India. Requirements: Proven experience with SOC 2 compliance maintenance using platforms like Drata. Solid hands-on experience in infrastructure security, server hardening, and cloud security management. Familiarity with Indian IT regulations and security standards (e.g., CERT-In, IT Act 2000 amendments, RBI/IRDAI guidelines if applicable). Strong understanding of security controls, risk management, and compliance frameworks (e.g., ISO 27001, NIST). Experience creating and maintaining security SOPs and documentation. Previous experience in remote-first or globally distributed tech companies. Excellent communication and collaboration skills. Job Types: Full-time, Permanent Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person
Job Title: Senior Machine Learning Engineer (Azure ML + Databricks + MLOps) Experience: 5+ years in AI/ML Engineering Employment Type: Full-Time Job Summary: We are looking for a Senior Machine Learning Engineer with strong expertise in Azure Machine Learning and Databricks to lead the development and deployment of scalable AI/ML solutions. You’ll work with cross-functional teams to design, build, and optimize machine learning pipelines that power critical business functions. Key Responsibilities: Design, build, and deploy scalable machine learning models using Azure Machine Learning (Azure ML) and Databricks . Develop and maintain end-to-end ML pipelines for training, validation, and deployment. Collaborate with data engineers and architects to structure data pipelines on Azure Data Lake , Synapse , or Delta Lake . Integrate models into production environments using Azure ML endpoints , MLflow , or REST APIs . Monitor and maintain deployed models, ensuring performance and reliability over time. Use Databricks notebooks and PySpark to process and analyze large-scale datasets. Apply MLOps principles using tools like Azure DevOps , CI/CD pipelines , and MLflow for versioning and reproducibility. Ensure compliance with data governance, security, and responsible AI practices. Required Qualifications: Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related field. 5+ years of hands-on experience in machine learning or data science roles. Strong proficiency in Python , and experience with libraries like Scikit-learn , XGBoost , PyTorch , or TensorFlow . Deep experience with Azure Machine Learning services (e.g., workspaces, compute clusters, pipelines). Proficient in Databricks , including Spark (PySpark), notebooks, and Delta Lake. Strong understanding of MLOps, experiment tracking, model management, and deployment automation. Experience with data engineering tools (e.g., Azure Data Factory, Azure Data Lake, Azure Synapse). Preferred Skills: Azure certifications (e.g., Azure AI Engineer Associate , Azure Data Scientist Associate ). Familiarity with Kubernetes , Docker , and container-based deployments. Experience working with structured and unstructured data (NLP, time series, image data, etc.). Knowledge of cost optimization , security best practices , and scalability on Azure. Experience with A/B testing, monitoring model drift, and real-time inference. Job Types: Full-time, Permanent Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person
Job Opportunity: Project Manager cum Product Owner Location: Hyderabad ( WFO) Experience: 6+ years Industry: Software Development & CRM Marketing Type: Full-time Day shift About the Role: We are looking for an experienced Product Owner with a strong background in Marketing Automation Software and CRM tool. The ideal candidate will act as a bridge between business stakeholders, development teams, and marketing teams, ensuring our products align with market demands and business goals. Key Responsibilities: Define, prioritize, and manage the product backlog to ensure alignment withbusiness objectives. Collaborate with stakeholders, developers, designers, and marketers to deliver high-impact software solutions. Conduct market research & competitor analysis to identify trends andopportunities. Develop go-to-market strategies and work closely with the marketing team to position the product effectively. Drive CRM tool marketing strategies, ensuring seamless integration andcustomer adoption. Translate business needs into clear user stories, features, and acceptance criteria for the development team. Work closely with sales and customer success teams to gather feedback andimprove product offerings. Track and analyze key product metrics, making data-driven decisions for continuous improvement. Ensure timely delivery of product features while maintaining high quality andcustomer satisfaction. Mandatory Skills: ➢ Product Ownership & Agile Methodologies – Experience in Scrum, Kanban, SAFe, or related frameworks. ➢ Software Marketing Expertise – Understanding of B2B/B2C SaaS marketing strategies. ➢ CRM Tool Marketing – Hands-on experience with HubSpot, Salesforce, Zoho CRM, or similar tools. ➢ Market Research & Competitor Analysis – Ability to identify gaps and position the product effectively. ➢ Strong Analytical Skills – Experience in product analytics & data-driven decision-making. ➢ Technical Background – Understanding of software development lifecycle (SDLC), APIs, and integrations. ➢ Excellent Communication – Ability to work cross-functionally with teams and stakeholders. Preferred Qualifications: Bachelor’s/Master’s degree in Business, Marketing, Computer Science, or a related field. Experience in SaaS, FinTech, or Enterprise Software domains. Familiarity with, Power BI, or similar tools. Product Owner or Agile Certifications (CSPO, SAFe PO/PM, etc.) are a plus. Job Types: Full-time, Permanent Pay: ₹733,932.46 - ₹2,126,940.35 per year Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person
Job Title: US Sales Support – CRM & Digital Marketing Experience: 3+ Years Openings: 2 Shift: Night Shift (US Hours) Preferred Industry Background: Automotive / Power Sports Location: Raidurg, Hyderabad About the Role We are looking for Sales Support Specialists to join our US sales team. The role involves CRM management, sales reporting, and digital marketing sales and support. Candidates with prior experience in automotive or power sports will have an added advantage. Key Responsibilities Manage CRM system – update leads, track sales pipeline, and generate reports. Support the sales team with presentations, proposals, and client communication. Execute and monitor digital marketing campaigns (emails, LinkedIn outreach, lead generation). Provide sales analytics and insights to drive growth. Ensure accurate documentation and timely follow-up with clients. Skills & Experience Required Minimum 3 years’ experience in Sales Support / CRM / Digital Marketing. Proficiency in CRM tools (Salesforce, HubSpot, Zoho, etc.). Familiarity with digital marketing platforms (Google Analytics, Mailchimp, LinkedIn Campaigns). Strong written and verbal communication skills. Experience in Automotive / Power Sports industry preferred. Comfortable with Night Shift (US Time Zone). Why Join Us? Work with international clients in automotive and power sports. Be part of a dynamic, collaborative, and growing sales team. Competitive pay and growth opportunities. Job Types: Full-time, Permanent Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person
Job Title: US Sales Support – CRM & Digital Marketing Experience: 3+ Years Openings: 2 Shift: Night Shift (US Hours) Preferred Industry Background: Automotive / Power Sports Location: Raidurg, Hyderabad About the Role We are looking for Sales Support Specialists to join our US sales team. The role involves CRM management, sales reporting, and digital marketing sales and support. Candidates with prior experience in automotive or power sports will have an added advantage. Key Responsibilities Manage CRM system – update leads, track sales pipeline, and generate reports. Support the sales team with presentations, proposals, and client communication. Execute and monitor digital marketing campaigns (emails, LinkedIn outreach, lead generation). Provide sales analytics and insights to drive growth. Ensure accurate documentation and timely follow-up with clients. Skills & Experience Required Minimum 3 years’ experience in Sales Support / CRM / Digital Marketing. Proficiency in CRM tools (Salesforce, HubSpot, Zoho, etc.). Familiarity with digital marketing platforms (Google Analytics, Mailchimp, LinkedIn Campaigns). Strong written and verbal communication skills. Experience in Automotive / Power Sports industry preferred. Comfortable with Night Shift (US Time Zone). Why Join Us? Work with international clients in automotive and power sports. Be part of a dynamic, collaborative, and growing sales team. Competitive pay and growth opportunities. Job Types: Full-time, Permanent Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person
Job Opportunity: Senior Product Owner Location: Hyderabad ( WFO) Experience: 12+ years Industry: Software Development & CRM Marketing Type: Full-time Day shift About the Role: Job Title: Senior Product Owner – Marketing Automation and CRM Location: Hyderabad (Onsite/Hybrid) Experience: 12+ Years Industry Preference: CRM / Software Development / Marketing Automation Openings: 1 About the Role We are looking for an experienced Senior Product Owner with a strong background in Marketing Automation & CRM, automotive industry processes, and software development. The ideal candidate will act as the bridge between business stakeholders and technical teams, ensuring product vision is translated into actionable development tasks. The candidate must also be able to quickly understand the nature of the work we do, align product goals with organizational objectives, and deliver customer-focused solutions. Key Responsibilities Define, own, and prioritize the product backlog in alignment with business goals. Work closely with stakeholders to gather requirements and translate them into user stories and acceptance criteria. Handle the Product owner teams, and BA team member as needed. Collaborate with cross-functional teams (engineering, QA, design, sales, marketing) to deliver product increments. Act as the, subject matter expert for CRM and Marketing Automation and automotive-related processes. Drive product vision, roadmap, and strategy to ensure scalability and innovation. Ensure timely delivery of product features with high quality and usability. Evaluate and adapt product direction based on user feedback, market trends, and industry needs. Monitor product KPIs and success metrics to measure adoption and impact. Required Skills & Experience 12+ years of experience in product ownership, product management, or similar roles. Strong background in Salesforce Marketing , CRM systems (Salesforce, Zoho, HubSpot, or equivalent) HubSpot Marketing Hub and similar Marketing Automation Platforms. Proven expertise in the automotive industry or power sports sector. Solid understanding of software development lifecycle (SDLC) , Agile, and Scrum practices. Excellent communication, stakeholder management, and leadership skills. Ability to grasp business requirements quickly and translate them into technical specifications. Strong analytical and problem-solving abilities. Mandatory Requirements Proven experience working with international clients, cross-functional teams, and diverse stakeholders. Prior experience in managing large-scale enterprise applications or data-driven platforms. Strong technical expertise in AngularJS, Node.js, .NET, SQL, ADB , and related technologies. Previous experience in the SAAS product for the industry automotive . Hands-on experience with marketing automation software and CRM platforms . Excellent verbal and written communication skills. Preferred Qualifications Masters in relevant field Bachelor’s degree in computer science/ information technology or similar domain Certification in CSPO (Certified Scrum Product Owner) or PSPO . Why Join Us? Opportunity to work on innovative projects in CRM and automotive tech . Collaborate with a highly skilled and passionate global team. Competitive salary and benefits package. Career growth in a fast-paced, evolving organization. Job Types: Full-time, Permanent Pay: ₹733,932.46 - ₹2,126,940.35 per year Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person
Customer Success Manager (CSM) Support Specialist Job description Job Summary: The **Customer Success Manager (CSM) Support Specialist** will assist the Customer Success team in ensuring that customers derive maximum value from our products or services. This role involves supporting CSMs with customer onboarding, ensuring timely and effective communication with clients, troubleshooting and resolving issues, and maintaining customer satisfaction. The ideal candidate will be proactive, have excellent communication skills, and be able to manage multiple tasks efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Onboarding & Setup - Assist CSMs with onboarding new clients, including account setup, training, and ensuring smooth integration of our products/services into the clients business operations. - Provide support to customers during the onboarding phase to ensure a seamless transition. - Collaborate with CSMs to ensure that onboarding milestones are met on time and that customers are satisfied with the setup process. 2. Ongoing Customer Support & Relationship Management - Provide day-to-day support to customers as requested by the CSM, ensuring their questions are answered and issues are resolved promptly. - Help with tracking customer usage patterns, product engagement, and overall satisfaction. - Assist CSMs in identifying any potential risks or opportunities to increase customer retention and loyalty. 3. Problem Resolution & Issue Tracking - Assist in troubleshooting customer issues, working closely with technical teams or product support to resolve technical or service-related problems. - Maintain and update customer issues in the company’s ticketing or CRM system, ensuring all requests are tracked, escalated, and followed through. - Communicate progress and resolutions to customers in a timely and professional manner. 4. Customer Training & Education - Help facilitate training sessions for customers, ensuring they understand the features and capabilities of our products/services. - Create and manage support materials, user guides, and FAQs for customers. - Assist in organizing customer webinars, product demos, and training events to enhance customer knowledge and success. 5. Reporting & Documentation - Monitor customer health and satisfaction metrics (e.g., NPS, CSAT) and help generate reports for CSMs. - Assist in compiling data and feedback for quarterly or annual business reviews with customers. - Track product usage, onboarding progress, and customer feedback to identify opportunities for improvement or additional support. 6. Collaboration & Communication - Work closely with the Customer Success Managers to ensure customer needs are met and that the CSMs are well-supported in their efforts to maintain customer relationships. - Collaborate with sales, technical support, and product teams to address any challenges or opportunities. - Ensure that customers are kept informed about product updates, new features, or any changes that may impact them. 7. Customer Retention & Upsell Support - Help CSMs track renewal dates and assist in preparing renewal documents. - Support CSMs in identifying upsell opportunities, ensuring customers are aware of additional features or services that may benefit them. - Proactively reach out to customers at risk of churn, gathering feedback and working with the CSM team to retain them. Requirements: Education & Experience: - Bachelor’s degree in Business, Marketing, Communications, or a related field. - Experience in a **customer support**, **customer success**, or **account management** role (1-2 years of experience preferred). - Familiarity with **CRM systems** (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Zendesk). - Knowledge or Experience in Digital Marketing Technical Skills: - Comfortable using **Microsoft Office Suite** or Google Workspace for documentation and communication. - Basic understanding of the company’s product/service offerings. - Ability to troubleshoot minor technical issues and escalate to the appropriate team when necessary Language Skills: - **Fluency in English** (both spoken and written) is required. - Additional languages may be a plus depending on the company’s customer base. Soft Skills: - **Strong communication skills** (both written and verbal) with the ability to simplify complex concepts for customers. - Customer-oriented with a focus on delivering excellent service and building strong customer relationships. - Strong organizational skills with the ability to manage multiple customers and priorities simultaneously. - Ability to work in a team-oriented environment while also being able to work independently when required. - Problem-solving and critical thinking skills to quickly identify and resolve customer issues. Preferred Qualifications: - **Experience in SaaS** (Software as a Service) or technology companies is highly desirable. - Knowledge of customer success metrics and KPIs, including NPS, CSAT, etc. - Ability to conduct customer training sessions or webinars. What We Offer: - Competitive salary and benefits package. - Opportunities for career growth and professional development. - A collaborative and supportive work environment. - Flexible working arrangements (remote work options, flexible hours). Job Types: Full-time, Permanent Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person
Role Overview: We are looking for a Business Analyst with strong experience in marketing portals, CRM systems, and digital product workflows. You will play a key role in bridging the gap between business stakeholders and the product/engineering teams by gathering requirements, analyzing processes, documenting deliverables, and supporting product planning and delivery within an Agile framework. Key Responsibilities: The Business Analyst will be instrumental in the end-to-end product delivery lifecycle: Requirements Definition & Documentation: Translate high-level business needs into clear, detailed user stories, use cases, and process flows for the development team. Agile Planning & Execution: Actively participate in the full Agile lifecycle, including leading discussions in sprint planning, backlog refinement, and product demo sessions. Stakeholder Collaboration: Collaborate with diverse stakeholders (client, sales, marketing, and product teams) to gather and meticulously define detailed business and functional requirements. Process Analysis: Analyze existing systems and business processes related to CRM, marketing automation, and lead management to identify gaps and areas for optimization. Quality Assurance & UAT Support: Support testing and validation (UAT) of delivered features to ensure quality, alignment with business needs, and sign-off readiness. Product Alignment: Work closely with the UI/UX and development teams to ensure developed features are aligned with documented requirements and business goals. Strategic Analysis: Perform market and competitor analysis to support roadmap planning and feature benchmarking. Performance Metrics: Help define metrics and Key Performance Indicators (KPIs) for marketing performance and CRM engagement. Required Skills & Qualifications: Bachelor’s degree in Business, Marketing, Computer Science, or a related field. 4+ years of experience as a Business Analyst in a digital product or SaaS environment. Hands-on experience with marketing portals, CRMs (e.g., HubSpot, Salesforce, Zoho), and lead management systems. Strong understanding of product lifecycle and proven ability to lead requirements definition using Agile methodologies (Scrum/Kanban). Demonstrated experience in developing test cases and coordinating User Acceptance Testing (UAT). Expertise with tools such as Jira, Confluence (for documentation), Figma, or similar platforms. Excellent communication, presentation, and stakeholder management skills. Strong analytical and problem-solving capabilities. Nice to Have: Experience / Knowledge in working with dealer management systems (DMS) or in the automotive/powersports domain. Familiarity with data integrations and API documentation. Knowledge of digital marketing KPIs and campaign tracking mechanisms. What We Offer: A collaborative and fast-paced work environment. Opportunity to work on industry-leading company products. Competitive compensation. Job Types: Full-time, Permanent Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person