Customer Support Specialist

Job Title: Customer Care Executive Location: Chhatarpur, Delhi Experience: 0.5–2 years Employment Type: Full-Time About the Role: We are looking for a proactive and customer-focused Customer Care Executive to manage customer queries, provide product information, and ensure a smooth post-sales experience. Key Responsibilities: 📞 Handle inbound and outbound customer calls professionally and empathetically 💬 Respond to customer queries via email, chat, or social media platforms ✅ Resolve complaints and provide accurate information about products or services 📝 Maintain records of customer interactions and update CRM systems ⏱ Ensure timely follow-ups and maintain high levels of customer satisfaction 🤝 Collaborate with internal departments (Sales, Logistics, Technical) for issue resolution 📊 Provide feedback on customer pain points and suggest process improvements Requirements: ✔️ Excellent communication skills in English and Hindi (Regional languages a plus) ✔️ Good listening skills and problem-solving attitude ✔️ Ability to work in a fast-paced, high-volume environment ✔️ Basic computer knowledge and familiarity with CRM tools ✔️ Flexible with rotational shifts and weekend work Preferred Qualifications: Graduation or equivalent Previous experience in customer support, call center, or client service roles is a plus Freshers with good communication skills are also welcome to apply Why Join Us? 🌱 Opportunity to grow within a supportive team 🧠 Learning environment with regular training sessions 🎯 Performance-based incentives and recognition 🎉 Friendly work culture with employee engagement activities Show more Show less