Customer Support Representative

Hirelytica Edlabs

0 - 4 years

3 Lacs

mumbai

Posted:1 week ago| Platform:

Apply

Skills Required

inbound process live chat email process b2c email support customer service solving queries chat support voice process voice support chat process communication skills customer support customer care domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service Representative

If you love solving problems, communicating clearly, and helping customers have a great experience — this is the perfect role for you.

Key Responsibilities:

Handle
inbound customer queries
via chat, call, and email across brand platforms.
Resolve issues quickly while maintaining high-quality service standards.
Log and track
all interactions using CRM and internal tools.
Follow up on pending or escalated issues until closure.
Communicate clearly and professionally with empathy and patience.
Share actionable feedback with team leads to improve internal processes.
Meet key metrics — response time, resolution rate, and customer satisfaction.

Who You Are (Preferred Profile):

Education:
10+2 or Graduate in any discipline.
Experience:
6 months–4 years in Customer Support (Chat/Email/Voice) — preferably in
D2C, e-commerce, healthcare, or wellness
.
Strong verbal & written communication skills.
Familiar with
CRM tools
(Freshdesk, Zendesk, etc.) — an added advantage.
Calm, customer-first attitude and problem-solving mindset.

Why Join Us

Competitive pay with
monthly incentives
Supportive, growth-oriented team culture
Learn from experienced managers and fast-track your career in customer experience
Opportunity to work with
a growing consumer brand in Mumbai

Ready to Apply?

hiring@skillveda.ai

“Application – Customer Support Executive (Mumbai)”

Customer Support Executive, Customer Service Executive, Customer Support Associate, Chat Support Executive, Voice Process Executive

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