Customer Support Intern

Job Description

Job description Company Description: GoAudits is a mobile app and complete solution for auditing and inspections, helping businesses improve quality, safety, standards, and compliance across various industries. Our platform streamlines inspections and enhances operational performance, making it ideal for internal audits, health & safety standards, compliance, quality assurance, and more. GoAudits is a flexible solution trusted by organisations worldwide. Job Title: Customer Support Intern (Only fresh graduates are considered) Job Type: Full-Time | Remote Duration: 6 months Type: Internship Full-time About the Role: We are looking for a motivated and empathetic Customer Support Intern to join our team and help deliver excellent support experiences to our users. This is a great opportunity for someone looking to gain hands-on experience in a customer-facing role while learning the inner workings of a fast-paced support environment. You’ll work closely with our support team to assist customers, solve problems, and contribute to a positive customer journey. Key Responsibilities: ● Respond to customer inquiries via chat and email in a timely and professional manner. ● Assist with troubleshooting issues and guide users through solutions. ● Document customer interactions and feedback using internal tools. ● Escalate complex issues to the appropriate internal teams with clear context. ● Identify patterns or recurring issues and share insights with the team. ● Help maintain a positive, empathetic, and solution-oriented tone in all customer interactions. Qualifications: ● Completed a degree in Business, Communications, IT, or a related field. ● Strong written and verbal communication skills. ● Empathy, patience, and a strong desire to help customers. ● Ability to multitask and remain organised in a fast-paced environment. ● Familiarity with customer support tools like Zendesk, Intercom, or Freshdesk is a plus. ● A proactive attitude and willingness to learn and take on new challenges Show more Show less