Customer Support Executive

2 - 5 years

2 - 4 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Description: Customer Success Executive Role About Company : We are delivering best eCommerce business solutions we covering Financial Accounting, Order Management, Inventory Management, Fulfillment, & more. #Position : Customer Support Executive - Chat & Voice #Eligibility : 2- 4 yrs of Experience #Degree require : Any Bachelors Degree #Location : Noida Sector 62 #Interview Mode : F2F #Shift timing : Night Shift (9 pm to 6 am), AUS Shift (6 am to 3 pm) & UK Shift (12pm to 9 pm), Rotational in between them #Skills Require : Fluent English, International Process, Energetic, Voice/Blended/US/UK/Email, Excellent Communication Skills, Saas / E-Commerce Industry Exp (Preferred), International Client Handling, Technical Understanding/ CRM Softwares Knowledge. Key Responsibility areas: Must process Bachelor Degree Ready to work in Rotational Shifts & Night Shift Previously worked in Night Shift. Excellent Communications Skills ( Fluent English Only) Ability to handle International Clients or website visitors inbound calls, live chats, tickets, email received. ¢ Follow Webbees standard communications procedures and guidelines. ¢ Handle Customers compaints, provide appropriate supports and alternatives within the time limits; follow ups to ensure resolutions and escalate the queries to CSM for further follow-ups. Benefits: ¢ 5 days working ¢ Medical Insurance ¢ Near to Noida Sec 62 & Electronic city Metro Station

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WebBee

Information Technology

Mumbai

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