Customer Support Executive

Job Description

JD for Customer Support Executive Department: Customer Support Location: Vododara Reports To: Sales Manager / Business Development Head Employment Type: Full-Time Job Summary: We are seeking a proactive and customer-oriented individual to join our team as a Customer Support Executive. This role is responsible for managing customer inquiries, preparing quotations, ensuring timely follow-ups, supporting payment collections, and delivering overall client support to ensure satisfaction and retention. Key Responsibilities: Inquiry & Quotation Handling Respond to customer inquiries via email, phone, or in-person Understand client requirements and recommend appropriate products/services Prepare and share quotations in a timely and accurate manner Maintain quotation logs and follow up with potential clients Customer Follow-Ups Conduct regular follow-ups on shared quotations to close sales Maintain records of communication with prospects and clients using CRM tools Update clients on order status, lead times, and delivery schedules Payment Coordination Follow up with customers on pending and upcoming payments Coordinate with accounts/finance team to track invoices and payment confirmations Resolve any payment-related issues or disputes Customer Support & Relationship Management Serve as the first point of contact for customer complaints or issues Coordinate internally with the production and logistics teams to ensure customer requirements are met Ensure a high level of customer satisfaction through consistent support Documentation & Reporting Maintain organized records of inquiries, quotations, customer interactions, and payments Provide weekly and monthly reports on quotation status, conversions, and follow-ups Qualifications & Skills Required: Bachelor’s degree in Business Administration, Marketing, or related field 1+ years of experience customer support roles (preferably in manufacturing, engineering, or 3D printing industries) Strong communication skills (written & verbal) Proficiency in MS Office (Excel, Word, Outlook); knowledge of CRM is a plus Attention to detail, time management, and problem-solving ability Key Attributes: Customer-first attitude Professional and courteous demeanor Ability to handle multiple inquiries and deadlines efficiently Team player with a solution-oriented mindset Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Cell phone reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person