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Shining Stars Institution & travels
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Customer Support Executive

Customer Support Executive

Shining Stars Institution & travels

0 - 2 years

2 - 3 Lacs

kolkata

Posted:None| Platform:

Apply

Skills Required

bpo voice process bpo voice customer service non voice process sympathy solving queries customer satisfaction empathy voice support inbound voice process customer support sales process telecalling domestic bpo cold calling active listening customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Jobseekers,

Customer Support Executive

Interested candidates connect to me -

Nidhi- 9473871429

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats.
Resolve customer issues efficiently and professionally.
Maintain detailed and accurate records of customer interactions.
Follow communication procedures, guidelines, and policies.
Provide timely updates and escalate complex issues to the relevant departments.
Ensure customer satisfaction and maintain a positive brand image.

Required Skills & Qualifications:

Minimum Education:
10+2 (Higher Secondary).
Graduates and Undergraduates
both can apply.
Experience:
Freshers and candidates with up to 3 years of experience are welcome.
Strong communication skills in
English and Hindi
.
Basic computer knowledge (MS Office, email handling, typing).
Flexible to work in
rotational shifts
and
6 days a week.

What We Offer:

Salary:
2 3 LPA (depending on skills and experience)
Attractive incentives based on performance
Paid training and continuous development

How to Apply:

Nidhi- 9473871429

Reba- 8299310069

#CustomerSupport #CustomerService #CustomerSupportExecutive #Kolkatalocations #KolkataJobs #BPOJobs #VoiceProcess #FresherJobs

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