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Customer Support Executive

Customer Support Executive

Rudr Consultancy Services

0 - 5 years

2 - 7 Lacs

Udaipur

Posted:2 months ago| Platform:

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Skills Required

client handling inbound kpo customer support claims non voice process international bpo customer relationship customer service customer care handling calls sales technical support voice process recruitment customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Executive Job Name: Customer Support Executive Job Role: Customer Support Industry:BPO/ KPO/ SoftwareProcess:Non-Voice - Voice Job Location:Udaipur (Rajasthan) Experience:Fresher - 8 yearSkills:Customer Support, Client Handling Salary:Best In the industry Education:Any Graduate Job Summary: Understand the basic professional standards and established procedures, policies before taking action and making decisions. Processing claims/developing projects/handling calls, as per the process guidelines. Handling inbound communication via various means in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. About The Role :: identifying and establishing a new business. organizing sales visits. liaising with existing clients. preparing tenders, proposals, and quotations. providing pre-sales and post-sales support. negotiating contracts, terms, and conditions. reviewing cost and sales performance. writing reports and sales literature. providing product education and advice. attending trade exhibitions, conferences, and meetings. ensuring that sales targets are met. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer&complaint determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.

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Rudr Consultancy Services

www.rudrconsultancy.com

Consulting

Metropolis

50-100 Employees

580 Jobs

Key People

John Doe

CEO
Jane Smith

COO
Emily Johnson

CTO

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Customer Support Executive

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Skills Required

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