Customer Support Executive

About Us

Job Overview

Key Responsibilities

• Respond to customer inquiries via multiple communication channels (phone, email, live chat, social media, etc.).
• Respond promptly to inquiries, ensuring accurate information and empathetic resolutions
• Log and track customer queries, feedback, and complaints systematically and maintain accurate records of customer interactions and issues in the company’s CRM system.
• Collaborate with internal departments to address and resolve customer concerns
• Assist customers in navigating the company’s website, troubleshooting technical issues, or clarifying product details.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the solution.
• Collect customer feedback on product and service and suggest improvements to management based on customer insights.
  

Qualifications & Skills

• Graduate in any discipline
• Years of Experience required 0-1 years.
• Excellent verbal and written communication skills
• Proficient in MS Excel, MS Office, and email drafting
• Strong problem-solving skills, patience, and attention to detail
• Well-groomed and professional appearance
• Willingness to work on weekends when required
• Prior experience in a customer support or service-related role is preferred
  

Preferred

• Prior experience in a customer support or client service role within the beauty, e-commerce, or retail sector
• Familiarity with CRM tools or customer service software.
• Understanding of customer behavior in the D2C (direct-to-consumer) market
  

Why Join Us?

• Be part of a fast-growing and reputable beauty brand in India
• Work with a collaborative and passionate team in a dynamic industry
• Professional development opportunities and career growth
• Contribute meaningfully to an organization that is redefining customer experience in cosmetics