Customer Support Executive

About Raivens Technologies

Raivens Technologies is a fast-growing Indian company developing advanced IoT and GPS-based solutions for vehicle tracking, fintech hardware, and EV infrastructure. Our mission is to deliver reliable, Made-in-India technology that empowers smarter mobility and better connectivity across industries.

Job Overview

We are looking for a dedicated and customer-focused Customer Support Executive to manage client interactions, provide setup assistance for our GPS devices, and ensure timely resolution of customer issues.
This role involves direct communication with customers via phone, WhatsApp, and email, coordinating with the technical and logistics teams for issue reporting, returns, and feedback management.

Key Responsibilities

• Handle inbound and outbound calls, WhatsApp messages, and emails from customers.
• Assist customers with GPS device setup, app installation, and configuration support.
• Log and escalate technical issues or faults to the service team for resolution.
• Schedule returns, replacements, or service visits in coordination with operations.
• Record and maintain customer queries, feedback, and resolutions in CRM tools.
• Provide status updates to customers regarding ongoing issues or product replacements.
• Collect customer feedback after issue resolution and ensure satisfaction.
• Coordinate with the logistics and warehouse teams for dispatch and reverse pickups.
• Prepare daily and weekly reports on tickets, customer queries, and resolutions.

Required Skills & Qualifications

• Bachelor’s degree in any discipline (Technical or Business background preferred).
• Excellent communication skills in English and Hindi (written and verbal).
• Basic knowledge of GPS, IoT devices, or mobile app troubleshooting preferred.
• Familiarity with CRM tools, Excel/Google Sheets, and ticket management systems.
• Strong problem-solving attitude, patience, and customer empathy.
• Ability to multitask, prioritize, and work in a fast-paced environment.

Job Type: Full-time

Work Location: In person