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Customer Support Executive - Partner Communications

Customer Support Executive - Partner Communications

Freightfox

1 - 3 years

4 - 6 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Supply chain Usage Sales operations Customer satisfaction Customer Support Executive Operations KYC Compliance Freight CRM Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Overview:

We are looking for a proactive and detail-oriented

Customer Support Executive

- Partner Communications

to join our mission-driven team at FreightFox. This role will be crucial in driving the seamless onboarding of transporters onto our platform and ensuring all necessary documentation is collected, verified, and maintained with precision. You will be the first point of contact for new transporters, playing a key role in building long-term, trusted partnerships through efficient processes and clear communication.

Key Responsibilities:

Manage end-to-end onboarding of new transporters with speed, accuracy, and clarity.
Collect, review, and reconcile all required transporter documentation (licenses, compliance docs, agreements, etc.) during the onboarding process.
Maintain up-to-date records of transporter documentation in internal systems.
Ensure timely follow-ups with transporters for any pending or incorrect documents.
Collaborate closely with internal teams (Sales, Operations, Legal) to ensure a smooth onboarding experience.
Educate transporters on platform usage, operational procedures, and compliance expectations.
Identify process bottlenecks in onboarding/documentation and recommend improvements.
Act as a liaison for transporter-related queries and resolve issues promptly.

Qualifications:

Bachelor s degree in Business, Logistics, Operations, or a related field.
1-3 years of experience in onboarding, documentation management, or partner coordination roles (logistics or supply chain industry preferred).
Familiarity with KYC, compliance, and vendor documentation processes.
Strong organizational and follow-up skills with great attention to detail.
Excellent communication skills (verbal and written) in English and Hindi/regional languages.
Comfortable using digital tools such as Google Workspace, CRM systems, and documentation portals.
Experience in startups or fast-paced environments is a plus.

Skills:

A high-energy, innovative work environment in a growing tech-driven logistics company.
Opportunity to own and improve transporter onboarding and documentation processes.
Competitive salary with stock options as part of our early-stage startup culture.
A collaborative, ambitious team where your ideas and work make a real impact.

What We Offer:

A high energy environment where you ll be working alongside people who want to bring innovative tech solutions in the Indian landscape.
A chance to become a part of the early team of a budding start-up and help shape its growth path.
Competitive Package
Stocks - Be part of the early-stage startup and benefit financially from the company s growth.
Last and the most important - Build and run your own high performance Ninja tech team!

About Us:

FreightFox is a technology start-up in the Indian B2B Logistics space focussed on Manufacturing Enterprises. We aim to change the future of freight in India by leveraging tech and data to deliver new and exciting possibilities! We are a team of young people who believe that customer satisfaction is the ultimate measure of success, and our entire team is dedicated to delivering a seamless experience to our clients.

Join our dynamic and fast-paced start-up, where you will have the opportunity to make a significant impact and shape the future of our products in the Industrial Logistics space. Apply now and lets create something amazing together!

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Customer Support Executive - Partner Communications