Customer Support Executive - Partner Communications

As a Customer Support Executive - Partner Communications at FreightFox, your role will involve driving the seamless onboarding of transporters onto our platform and ensuring all necessary documentation is collected, verified, and maintained with precision. You will be the first point of contact for new transporters, playing a key role in building long-term, trusted partnerships through efficient processes and clear communication. **Key Responsibilities:** - Manage end-to-end onboarding of new transporters with speed, accuracy, and clarity. - Collect, review, and reconcile all required transporter documentation (licenses, compliance docs, agreements, etc.) during the onboarding process. - Maintain up-to-date records of transporter documentation in internal systems. - Ensure timely follow-ups with transporters for any pending or incorrect documents. - Collaborate closely with internal teams (Sales, Operations, Legal) to ensure a smooth onboarding experience. - Educate transporters on platform usage, operational procedures, and compliance expectations. - Identify process bottlenecks in onboarding/documentation and recommend improvements. - Act as a liaison for transporter-related queries and resolve issues promptly. **Qualifications:** - Bachelors degree in Business, Logistics, Operations, or a related field. - 1-3 years of experience in onboarding, documentation management, or partner coordination roles (logistics or supply chain industry preferred). - Familiarity with KYC, compliance, and vendor documentation processes. - Strong organizational and follow-up skills with great attention to detail. - Excellent communication skills (verbal and written) in English and Hindi/regional languages. - Comfortable using digital tools such as Google Workspace, CRM systems, and documentation portals. - Experience in startups or fast-paced environments is a plus. As a part of FreightFox, you will be working in a high-energy, innovative work environment in a growing tech-driven logistics company. You will have the opportunity to own and improve transporter onboarding and documentation processes, receive a competitive salary with stock options as part of our early-stage startup culture, and work in a collaborative, ambitious team where your ideas and work make a real impact.,