Customer Support Executive

Hiring for a reputed Event company.

Job Overview

We are looking for a friendly and motivated Tele caller to join our team. As a Tele caller, you will be responsible for making outbound calls to prospective customers and clients, addressing customer inquiries, and maintaining customer satisfaction.

Key Responsibilities

• Make outbound calls to existing and potential customers.
• Address customer inquiries and resolve issues or complaints in a timely manner.
• Maintain accurate and up-to-date customer records in the CRM system.
• Follow scripts and guidelines to ensure quality and consistency in calls.
• Schedule appointments or demos if required.
• Follow up on leads or inquiries received from other departments.
• Maintain a polite, professional, and helpful demeanor during every interaction.
• Do invitation calling
• Do RSVP calling

Requirements

• High school diploma or equivalent; further education or certification in sales or customer service is a plus.
• Proven experience in tele calling, telemarketing, or similar customer-facing roles (preferred).
• Strong communication skills with a clear, pleasant phone voice.
• Patience and the ability to deal with difficult customers professionally.
• Familiarity with CRM software and MS Office Suite.
• Goal-oriented with an ability to work in a team-oriented environment.
• Strong attention to detail and organizational skills.

Skills & Competencies

• Communication

  : Clear and effective communication (both verbal and written) in Hindi, English and Marathi

• Customer Service

  : Excellent interpersonal skills and customer-centric approach.

• Time Management

  : Ability to manage multiple tasks and prioritize effectively.

• Problem-Solving

  : Ability to handle objections and resolve customer concerns.

Work from office only.

Mail your resumes on lotusephr@gmail.com

Contact Number - +91 8482808505

Regards,

Namitha Shah

HOD - Human Resource