Customer Support Executive

Lenskart

1 - 4 years

3 - 4 Lacs

Ambikapur

Posted:2 months ago| Platform:

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Skills Required

Customer Support Blended Process Customer Service Non Voice Process Customer Care Voice Process Complaint Handling Query Resolution Voice Support Customer Handling Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution.

Key Responsibilities:

Handle inbound and outbound calls to resolve customer issues and queries.
Respond to customer inquiries via email and chat in a professional manner.
Provide accurate information about products/services.
Escalate unresolved issues to the appropriate internal teams.
Maintain customer records by updating account information.
Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction.
Adhere to company policies and procedures.

Requirements:

Excellent communication skills (verbal and written).
Strong problem-solving skills and attention to detail.
Basic computer knowledge and typing skills.
Ability to work in a team and adapt to a fast-paced environment.
Previous experience in a BPO or customer support role is a plus.
Willingness to work in rotational shifts including weekends and holidays.

Preferred Qualifications:

Any Graduate
Familiarity with CRM systems and practices.
Should be comfortable in taking Chat and calls both.

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