Customer Support Executive

Job Title:

Location:

Department:

Salary: 2.5lpa to 3lpa

About Us:

Job Summary:

We are seeking a motivated and results-driven Telesales Representative to join our dynamic sales team. The successful candidate will be responsible for generating sales and meeting targets through outbound calls to prospective and existing customers. You will play a crucial role in expanding our customer base, promoting our products/services, and providing excellent customer service.

Key Responsibilities:

·        Respond promptly and professionally to customer inquiries via email, chat, phone, or social media.

·        Resolve product or service issues by clarifying complaints, determining the cause, and offering appropriate solutions.

·        Document customer interactions, transactions, feedback, and issues accurately.

·        Follow up with customers to ensure their concerns are resolved to their satisfaction.

·        Collaborate with other departments to ensure customer issues are handled effectively.

·        Maintain deep knowledge of our products/services to offer accurate information and solutions.

Key Requirements:

o  Excellent verbal communication and interpersonal skills with the ability to build rapport quickly.

o  Ability to work independently, manage time effectively, and handle a high volume of calls.

o  Ability to handle customer objections and complaints effectively and resolve issues promptly.

o  Respond promptly and professionally to customer inquiries via email, chat, phone, or social media.

o  Resolve product or service issues by clarifying complaints, determining the cause, and offering appropriate solutions.

o  Follow up with customers to ensure their concerns are resolved to their satisfaction.

o  Collaborate with other departments to ensure customer issues are handled effectively.

o  deep knowledge of our products/services to offer accurate information and solutions.

Working Conditions:

• Work Environment:

  This role is primarily office-based,

• Hours:

  Full-time position with standard office hours. Some flexibility may be required to meet sales targets.

abhilash@incredipets.in

Join us at Incredipets and be part of a dynamic team dedicated to making a difference in the lives of pets and their owners! Apply now to embark on an exciting journey with us.