Customer Support Executive (EnglishHindi) Bangalore

0 - 5 years

1 Lacs

Posted:20 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY
Customer Support Executive

Location
  • Bangalore
Experience
  • Fresher or Experienced
  • 0 - 1 Years of Experience
Qualifications
  • Education: Graduate
  • Language Proficiency: Hindi & English
Additional Skills
  • Engage with newly onboarded drivers
  • Guide drivers through trip completion milestones
  • Ensure a smooth onboarding experience
  • Resolve driver queries efficiently
  • Target-driven approach
Key Responsibilities
  1. Follow-Up for F5 (First 5 Trips)
  2. Call drivers 5 days after onboarding
  3. Remind them about completing 5 trips within 7 days to earn a 100 Joining Bonus (JB)
  4. Address any operational issues
  5. Follow-Up for F50 (First 50 Trips)
  6. Call drivers 25 days after onboarding
  7. Encourage them to complete 50 trips within 28 days to earn a 250 JB
  8. Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements
Eligibility Criteria
  • Any Graduate
  • Good communication skills in English & Hindi
  • Proficiency in any of the following Regional Languages: Telugu, Tamil, Marathi
  • Strong problem-solving skills
  • Ready to work from the office
Salary
  • NTH: 17k + 4k Variable pay plus PF & ESIC
Shift
  • Day shift
Week off
  • Sunday off
Mode of Interview
  • Virtual/Telephonic


Requirements
Requirements:
  • Any Graduate
  • Good communication skills in English & Hindi
  • Strong problem-solving skills


Benefits Benefits

Salary -   NTH: 17k + 4k Variable pay plus PF & ESIC

Shift- Day shift

Week off- Sunday off

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