Posted:8 hours ago|
Platform:
Remote
Full Time
Job Title:
Senior Customer Support Executive / Customer Support Representative- Hiring Only Female Employees
Experience: 1 Year-3 Year
Location: Gurugram (Work from Office)
Department: Customer Support
Work Schedule: Monday to Saturday (Saturday - WFH), Sunday - Off
About BhaiFi Networks Pvt. Ltd.:
BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses, especially small and medium-sized enterprises (SMEs), against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. At BhaiFi (bhaifi.ai), we help businesses grow with our AI-First Guest WiFi platform that enhances customer engagement, ensures compliance, and delivers seamless internet experiences.
Our second product, FirewallX (firewallx.ai), is an AI-powered unified platform for network security, secure access, and visibility — built for enterprises with lean IT teams.
We serve hospitality brands, cafes, co-working spaces, and digital companies, helping them simplify network operations and stay secure without the complexity of traditional tools.
With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands in securing their networks effortlessly.
We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi.
Role Overview:
We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers—responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience.
Key Responsibilities:
Qualifications:
Why Join Us?
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Work Location: In person
BhaiFi Networks Pvt. Limited
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