Job Title: Senior Customer Support Executive / Customer Support Representative- Hiring Only Female Employees Experience: 1 Year-3 Year Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday - WFH), Sunday - Off About BhaiFi Networks Pvt. Ltd.: BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses, especially small and medium-sized enterprises (SMEs), against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. At BhaiFi (bhaifi.ai), we help businesses grow with our AI-First Guest WiFi platform that enhances customer engagement, ensures compliance, and delivers seamless internet experiences. Our second product, FirewallX (firewallx.ai), is an AI-powered unified platform for network security, secure access, and visibility — built for enterprises with lean IT teams. We serve hospitality brands, cafes, co-working spaces, and digital companies, helping them simplify network operations and stay secure without the complexity of traditional tools. With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands in securing their networks effortlessly. We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi. Role Overview: We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers—responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience. Key Responsibilities: Respond to customer queries via calls and emails with empathy and professionalism. Provide timely and effective solutions, ensuring a positive customer experience. Handle onboarding of new customers and walk them through product usage. Address and resolve escalated issues, coordinating with internal tech teams as required. Use CRM and support tools to log, track, and manage queries and interactions. Proactively collect and report customer feedback to drive service improvements. Retain clients through clear communication and a strong problem-solving approach. Build long-term relationships with clients by anticipating and addressing their needs. Qualifications: 1–2 years of experience in customer support, client servicing, or technical support roles (preferred). Excellent verbal and written communication skills in English. Empathy, patience, and a customer-first attitude are a must. Familiarity with CRM systems or customer support tools. A basic technical understanding or background in networking or cybersecurity is a plus. Why Join Us? Work in a high-growth startup environment Collaborate with a passionate and mission-driven team Make a tangible impact by supporting real businesses across India Learn and grow alongside cutting-edge technology in the cybersecurity space Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person
Job Title: Senior Customer Support Executive / Customer Support Representative- Hiring Only Female Employees Experience: 1 Year-3 Year Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday - WFH), Sunday - Off About BhaiFi Networks Pvt. Ltd.: BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses, especially small and medium-sized enterprises (SMEs), against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. At BhaiFi (bhaifi.ai), we help businesses grow with our AI-First Guest WiFi platform that enhances customer engagement, ensures compliance, and delivers seamless internet experiences. Our second product, FirewallX (firewallx.ai), is an AI-powered unified platform for network security, secure access, and visibility — built for enterprises with lean IT teams. We serve hospitality brands, cafes, co-working spaces, and digital companies, helping them simplify network operations and stay secure without the complexity of traditional tools. With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands in securing their networks effortlessly. We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi. Role Overview: We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers—responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience. Key Responsibilities: Respond to customer queries via calls and emails with empathy and professionalism. Provide timely and effective solutions, ensuring a positive customer experience. Handle onboarding of new customers and walk them through product usage. Address and resolve escalated issues, coordinating with internal tech teams as required. Use CRM and support tools to log, track, and manage queries and interactions. Proactively collect and report customer feedback to drive service improvements. Retain clients through clear communication and a strong problem-solving approach. Build long-term relationships with clients by anticipating and addressing their needs. Qualifications: 1–2 years of experience in customer support, client servicing, or technical support roles (preferred). Excellent verbal and written communication skills in English. Empathy, patience, and a customer-first attitude are a must. Familiarity with CRM systems or customer support tools. A basic technical understanding or background in networking or cybersecurity is a plus. Why Join Us? Work in a high-growth startup environment Collaborate with a passionate and mission-driven team Make a tangible impact by supporting real businesses across India Learn and grow alongside cutting-edge technology in the cybersecurity space Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person
Designation: Network Field Engineer (Only male candidates required) Location: Gurgaon Working Shift: Monday - Saturday, (Mon- Fri -WFO, Sat- WFH, Sunday- Off) Salary Range: 3 LPA to 4 LPA Experience Required: 1 Year - 3 Years Good English Communication Skills and good knowledge of Networking are required. About Company BhaiFi Networks Private Limited is a leading provider of cutting-edge cybersecurity software solutions, dedicated to safeguarding businesses against evolving digital threats. Our flagship product is a comprehensive hybrid network security and management platform designed specifically for small and medium-sized enterprises (SMEs). BhaiFi offers a wide range of features, including advanced firewall protection, intrusion detection and prevention, secure VPN connectivity, content filtering, and bandwidth management. With BhaiFi, businesses can secure their networks and ensure uninterrupted access to critical applications and services. Job Description We are looking for a skilled and dedicated Network Engineer to join our team. The ideal candidate will have a strong understanding of network design, configuration, and maintenance and will thrive in a dynamic environment requiring hands-on fieldwork and proactive problem-solving. Basic Requirement Strong Communication (In English and Hindi) Empathy Towards Customers Objection Handling Active Listening Problem Explanation Collaboration With Global Clients Customer Satisfaction Transparent Issue Resolution Interpersonal Skills Technical Skills Required Network Design And Configuration Mikrotik Expertise Routing Protocols (TCP/IP, BGP, RIP, IPSEC, NAT, VLAN, VPN, EGP) Network Security (Firewalls, Intrusion Detection/Prevention) WAN, LAN, And WiFi Technologies Network Diagnostic Tools (Packet Sniffing, Performance Monitoring) Scripting Knowledge (Perl, Python, Shell) Field Deployment And Debugging Bandwidth Management Troubleshooting And RCA Analysis Roles and Responsibilities Designing, configuring, implementing, and maintaining dynamic and complex networks. Good command over top routers, switches, and firewalls with proactive security processes. Proactively monitor client networks and resolve issues as per the committed SLAs. Ensuring network best practices are implemented during deployments, audits, and network documentation. Working with the Customer Success team to ensure maximum customer satisfaction in minimum time & transparently sharing the RCA of each issue. Managing and mentoring existing Network Engineering Teams and channel partners across the globe. Procuring network equipment and managing subcontractors involved with network installation. Ready to get his hands directly on field visits for deployment & debugging. Job Type: Full-time Pay: ₹18,000.00 - ₹28,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person