Customer Support Executive

About Athflex

Athflex is an athleisure and performance-wear brand driven by culture, speed, and customer experience. We aim to deliver not just great products — but exceptional post-purchase support that matches the energy of our brand.

voice of the brand

Role Overview

Customer Support Executive

You’ll be responsible for ensuring every inquiry is answered on time, every concern is addressed with care, and the overall experience leaves the customer trusting the brand even more.

Key Responsibilities

• Manage customer communication across

  WhatsApp, voice calls, live chat, and email

• Resolve order-related queries: delivery delays, size issues, returns, exchanges, payment concerns
• Coordinate with operations and backend for real-time updates and resolutions
• Maintain

  zero unread inbox

  and respond within assigned

  SLAs (Service Level Agreements)

• Update and log all communication in the CRM system for tracking and review
• Proactively follow up on escalated or sensitive cases to ensure closure
• Maintain clear, calm, and respectful tone in all communication
• Track common customer issues and feedback to report to CX or Product teams

Requirements

• 1–3 years

  of experience in customer support (preferably in e-commerce or D2C brands)
• Excellent English communication – both written and verbal
• Strong interpersonal skills and high patience under pressure
• Hands-on experience with

  CRM systems

  (e.g., Interakt, Gorgias, Freshdesk, Zendesk)
• Comfortable using Shopify or similar order management platforms
• Available to work as per shift schedules (including weekends/holidays if rostered)
• Fast learner with a proactive attitude — no task is too small

Bonus Skills

• Fashion or apparel brand experience
• Multi-language fluency (e.g., Hindi, Tamil, Telugu, etc.)
• WhatsApp automation familiarity or chatbot routing knowledge

Compensation

• Competitive monthly salary based on experience
• Performance-based bonuses linked to response time, resolution rate & customer feedback
• Opportunity to grow into team lead or training roles as the team scales

What You’ll Love at Athflex

• Culture-first team environment
• Clear structure + real ownership
• Direct access to leadership + fast decision-making
• An ever-evolving, high-growth space where

  customer experience is not a department — it’s a mindset