Customer Support Associate - International Voice Process

Hello Foks,

Greetings From ShiningStars ITPL!!

International Customer Care Specialists

Locations:

1. Sector 19, Gurugram

2. Sector 144, Noida

3. Lanco Hills Technology Park, Hyderabad

• Interview Mode: Only Walk-in

• Immediate Joiners Preferred

• Age Limit: Max. 30

• 5 Days Working and 2 Rotational Week Off with Rotational Shifts

Salary (Based on Experience and Last Drawn)

1. Hyderabad:

   2.50 - 3.60 LPA/CTC

2. Noida:

   Up to 4.56 LPA/CTC

3. Gurugram:

   Up to 3.60 LPA/CTC

CAB FACILITY AVAILABLE SUBJECT TO HIRING ZONE

Key Responsibilities

• Communicate

  with international customers via phone, email, and live chat to resolve their queries and concerns.

• Troubleshoot

  issues related to company's products and services, providing accurate and timely solutions.

• Escalate

  complex issues to the appropriate internal teams while maintaining ownership of the customer case.

• Document

  all customer interactions and feedback accurately in our CRM system.

• Collaborate

  with cross-functional teams, including sales, technical support, and logistics, to ensure a seamless customer journey.

• Contribute

  to improving our customer support processes and knowledge base.

Qualifications and Skills

• Hyderabad:

  Any HSC passed can apply.

• Noida:

  Any HSC passed with experience in International Voice/Blended process.

• Gurugram:

  Any Graduate Fresher OR UG with experience in Customer Support.

For Freshers

• Excellent verbal and written communication skills in English.
• A positive attitude, strong work ethic, and a willingness to learn.
• The ability to work effectively in a team.
• Basic computer proficiency.

For Experienced Professionals

• A minimum of 6 months of experience in a customer service or customer care role, preferably in an international environment.
• Proven ability to handle complex customer issues and complaints with empathy and professionalism.
• Strong problem-solving and multitasking skills.

Other Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• A vibrant, inclusive, and international work culture.
• Comprehensive training and ongoing coaching.

How to Apply -

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