Customer Support Associate - International Voice Process

0 years

2 - 3 Lacs

Posted:5 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Type: Full-time
Role: Customer Service Associate – International Voice Process
Shift: Night Shift (aligned with US Time Zones)

Experienced Candidates: ₹3,20,000 LPA + ₹79,000 Variable Shift Allowance (VSA)

Freshers: ₹2,54,640 LPA + ₹70,360 Variable Shift Allowance (VSA)

Roles and responsibilities:

  • Handle inbound/outbound calls for US healthcare customers.
  • Assist with claims, billing, insurance, and benefits queries.
  • Maintain professionalism and empathy on calls.
  • Escalate complex cases when required.
  • Meet call quality, resolution, and customer satisfaction targets.

Eligibility Criteria

  • Education: Graduate in any stream (recent pass-outs preferred)
  • Freshers and candidates with 1 yr of exp in Support roles are preferred.

Job Type: Full-time

Pay: ₹255,000.00 - ₹320,000.00 per year

Benefits:

  • Commuter assistance
  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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