Customer Support Associate - International Voice Process

1 - 5 years

0 Lacs

Posted:6 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Associate in our International Voice Process, you will be responsible for handling customer inquiries and complaints through international voice support. Your key responsibilities will include: - Handling customer inquiries and complaints promptly and effectively. - Providing timely and accurate solutions to ensure customer satisfaction. - Applying strong problem-solving skills to resolve issues efficiently. - Adapting your communication style to suit diverse customer interactions. - Maintaining a customer-first approach in every conversation. - Working effectively in night shifts to support our global clients. To excel in this role, you should possess the following skills and qualifications: - Excellent verbal communication skills in English, with fluency and grammar proficiency. - Strong problem-solving ability and a customer-centric approach. - Adaptability and resilience in handling different types of customers. - Willingness and availability to work in night shifts. - Open to freshers as well as candidates with prior customer support experience. This is a full-time position based in Bengaluru, Karnataka, requiring your availability for night shifts. As part of our team, you will be eligible for Provident Fund benefits. If you can join immediately or within 2 days, possess at least 1 year of customer service experience, and are proficient in English, we welcome your application for this exciting opportunity.,

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