Customer Service Associate

Job Description

Technical process – Voice - Noida Location Summary: Excellent Communication Skills, Technical Knowledge, Graduation is a must, minimum 1 yr and above experience working in a Voice International Process, Immediate Joiners, US Shift 24/7 shift, mostly night shifts Job Description: Customer Experience: Excellent communication skills, verbal and written both Minimum 1 year & above experience required in a Voice International Process Must have good thought process Candidate should be Tech savvy, well versed with Technical Troubleshooting Should have knowledge of Computer Networking Investigates and resolves concerns raised by the customer Engages the resources appropriate for resolving issues. Ensures that end to end resolution is provided to the customer by coordinating with different teams Proactively escalates by phone, following up by email, through the appropriate hierarchical structures. Complete Issue resolution within prescribed timeframes. Skills and Ability: Should possess good verbal and written communication skills in English. Should have good comprehensibility and understandability of what customers want. Should have critical thought process and decision making capability with focus on accuracy. Personal Attributes: Should be flexible for all circumstances and be self-driven, motivated and persistent. Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Computer Proficiency Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics Additional Comments Candidates should be open to a shift of 24x7. Mostly Night shifts Both side transportation will be provided as per company policy Split Week off and Split Week off and Holidays. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Schedule: Night shift Rotational shift Ability to commute/relocate: Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: International voice process: 1 year (Required) Language: English (Required) Work Location: In person