Customer Support Associate

Job Description

Role Summary: Responsible for managing customer queries, resolving issues, and ensuring customer satisfaction through voice or email support. Responsibilities: Handle inbound customer calls or emails related to services or queries. Resolve customer issues effectively and within stipulated time frames. Document and escalate issues where necessary. Maintain records of customer interactions and transactions. Ensure first-call resolution and maintain a high customer satisfaction rate. Follow standard operating procedures (SOPs) and quality guidelines. Receive inbound calls from customers and resolve their issues. Log and track service complaints, queries, and escalations. Provide accurate and timely information related to Samsung products. Maintain call quality and handle pressure in a customer-focused environment. Escalate unresolved issues to appropriate departments. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Experience: Customer support: 1 year (Preferred) Language: English (Required) Location: Gurugram, Haryana (Required) Work Location: In person Speak with the employer +91 9522600118