Customer Support Associate

• Job Description

Denzour Nutrition is seeking a proactive Customer Support Executive to manage customer interactions and support operations for our Amazon India store, Shopify store, and other online marketplaces. The ideal candidate will handle inquiries, manage returns/refunds, optimize product listings, coordinate logistics, track performance metrics, and work cross-functionally to support customer delight and brand credibility in health & wellness ecommerce.

Role Overview

Customer Support Executive responsible for delivering world-class support across Amazon India, Shopify storefront(s), and other marketplaces in India. Aims to ensure customer satisfaction, operational efficiency, and brand trust.

Key Responsibilities

Customer Support & Communications

• Respond promptly via email, Amazon Messaging, Shopify Chat/Email, and social media to queries concerning orders, shipping, returns, refunds, product information, and complaints.
• Handle returns, replacements, refunds, and escalations following policy timelines and guidelines.
• Engage with ratings and feedback left on Amazon and Shopify, proactively resolving issues and encouraging positive reviews.
• Integrate Shopify with backend systems/apps; troubleshoot sync issues and ensure accurate inventory/order data flow (e.g., via Shopify‑Amazon connectors).

Order & Inventory Coordination

• Track orders daily, liaise with fulfilment centres, logistics partners, or 3PLs to ensure timely dispatch and delivery.
• Perform daily inventory reconciliation; update system stock accordingly and coordinate replenishments or returns-to-vendor (RTV) processes.

Reporting & Performance Tracking

• Monitor KPIs: order volume, delivery times, return rates, customer satisfaction, response turnaround time.
• Prepare periodic reports and suggest process or policy improvements to reduce returns and increase customer satisfaction.
• Stay up-to-date with Amazon/Shopify policy changes, feature updates, and best practices.

*

• Qualifications & Skills

Experience

• 1–3 years in customer support roles focused on Amazon India, Shopify, or other Indian/International marketplaces (e.g., Flipkart, Myntra).

Technical Proficiency

• Comfortable with key platform tools: Amazon Seller Central (including FBA, messaging, performance dashboards), Shopify Admin, third-party marketplace integrations.
• Familiar with SEO/keyword optimization tools, MS Excel/Google Sheets for data tracking and reporting.

Soft Skills

• Excellent written and verbal English, with customer-empathetic tone and clarity.
• Attention to detail, multi-tasking ability, and strong problem-solving mindset in fast-paced ecommerce operations.

Education & Extras

• Degree in Business, Commerce, Marketing, or related field—or relevant experience.
• Certifications in Amazon (e.g., Amazon Seller University) or Shopify are advantageous but not mandatory.

Desirable Attributes

• Knowledge of the nutraceutical or dietary supplement industry in India.
• Familiarity with Denzour‑type products: Whey, BCAA, in‑house brands (e.g., “Denz‑Xpert Whey Protein”, “Denz‑Raw Protein”) ExportersIndia
• Prior experience coordinating with 3PL warehouses and managing Indian courier partners.
• Basic understanding of digital marketing (PPC, coupons, promotion setup) and content/marketing tools (email workflows, social platforms).

Job Types: Full-time, Permanent

Pay: ₹11,479.22 - ₹22,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9810496221