Customer support and sales team

Bikat Adventures

0 - 3 years

2 - 3 Lacs

gurugram

Posted:5 hours ago| Platform:

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Skills Required

bpo team management customer service logistics convincing power training sales customer support people skills quality analysis operations voice process quality assurance leadership skills coaching call monitoring communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

As our Customer Support Executive, you will be responsible for handling and responding to all booking/trek preparation queries, logistics related queries, collecting feedback from our registered participants and acting as a link between the customers and the Ground Team
This is a people-first role which would require you to switch between different mediums of communication throughout the day- WhatsApp, phone call, email
You will also be responsible for collecting and collating feedback from our participants after their treks and presenting it to the Operations Team in a timely manne

Skills:

Since this position involves extensive interaction with people, excellent communication skills (Hindi and English) that allow you to inform, help and advise customers is mandatory for this role
Good listening along with people skills (patience, tact, politeness and diplomacy) are non-negotiable qualities we look for
Previous experience in a similar client facing role along with knowledge of the trekking industry would be added advantages

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