Posted:2 weeks ago|
Platform:
On-site
If you are on this page, you are most likely exploring the possibility of working with us.
Bikat Adventures began in the year 2010 with the aim of making the outdoors fun and adventurous. To us, the outdoors don’t just make for excellent playgrounds but also great classrooms where a lot can be learnt.
And what better place to explore the outdoors than our very own India?
and will be diversifying into other outdoor sports in the coming years.
To nudge people out of their comfort zone one adventure at a time.
We are looking for an adept and affable Customer Support Executive to join our Customer Support and Sales Team in Gurgaon. In your role as a Customer Support Executive, you will essentially be the link between our trekkers and the ground team. A working knowledge of Hindi and English is mandatory for this role.
As our Customer Support Executive, you will be responsible for handling and responding to all booking/trek preparation queries, logistics related queries, collecting feedback from our registered participants and acting as a link between the customers and the Ground Team. This is a people-first role which would require you to switch between different mediums of communication throughout the day- WhatsApp, phone call, email. You will also be responsible for collecting and collating feedback from our participants after their treks and presenting it to the Operations Team in a timely manner.
Since this position involves extensive interaction with people, excellent communication skills (Hindi and English) that allow you to inform, help and advise customers is mandatory for this role. Good listening along with people skills (patience, tact, politeness and diplomacy) are non-negotiable qualities we look for. Previous experience in a similar client facing role along with knowledge of the trekking industry would be added advantages.
No matter what team you are in, we encourage our team members to take time off and explore the adventures we hold. We believe All Work and All Play makes for an exciting life.
You have the freedom to conceptualize and experiment with new projects in your existing role and try your hand at new roles. We have had Content Writers become Assistant Trek Leaders, Designers become On-field Photographers and so much more.
Work is important but so is your life outside of it. We love watching our team members pursue passions and hobbies outside of work hours and go out of our way to help them in their learning journeys.
Here, everyone plays a role at a time. The CEO has become the belayer and the COO has been assistant to the Expedition Leader. We are not suggesting chaos where we don’t know who does what but we wear different hats as the situation demands and once you are there with a hat, you wear it with pride.
We do not believe in micro-management. It hampers creativity, dampens the spirit and makes for bad work culture. Once you are on a project, we encourage you to own it. And if you need any help along the way, we are always here.
With freedom to experiment comes great exposure, learning and growth. Our people have grown from helpers to cooks to mountaineers, from content writers to heading marketing and communications, from designers to social media executives and so much more.
Qualifications are important but qualities are non-negotiable.
Bikat Adventures
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