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Gratitude India Manpower Consultants Pvt. Ltd.
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Customer Support Analyst ( International)

Customer Support Analyst ( International)

Gratitude India Manpower Consultants Pvt. Ltd.

1 - 6 years

|

1 - 5 Lacs

Posted:2 days ago| Platform:

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Skills Required

customer service customer complaints crm software customer support crm cold calling customer relationship customer care pivot table business development vlookup market research sales inside sales client relationship management lead generation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Provide exceptional customer service and support through various communication channels.
Respond to customer inquiries and resolve issues professionally and promptly.
Collaborate with internal teams to address complex customer complaints and concerns.
Develop and maintain a thorough understanding of products and services to provide accurate information.
Identify and escalate trends or systemic issues impacting customer satisfaction.
Continuously improve knowledge and skills to stay current with industry developments.

Job Requirements

Strong problem-solving and analytical skills with attention to detail.
Excellent communication and interpersonal skills, with the ability to work effectively in a team.
Ability to adapt to changing priorities and deadlines in a fast-paced environment.
Proficiency in using CRM software and other support tools.
Strong customer service principles and practices, focusing on delivering high-quality support.
Ability to learn quickly and apply new knowledge to improve processes and procedures.

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Gratitude India Manpower Consultants Pvt. Ltd.

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