International Customer Support/ Technical Support

Dear Applicants ,

Hiring a potential resource in fast fast paced environment ! Its Time to grab !!

Experience : 2- 5 Years

Proven experience in customer success, Customer Support, technical support

Notice : Immediate Joiner

Location : Coimbatore

Shift : Night Shift

Shift : FIxed/ Rotational shift

Email : joba@vservesolution.com

Note: Request you to review the eligibility criteria carefully and proceed to apply only if your profile matches.

Role & responsibilities:

About the Role:

The Customer Support Specialist is responsible for providing an outstanding customer experience to Law Enforcement Agencies and Small / Medium Businesses supporting the Law Enforcement community. This individual must adapt to change resulting from a fast-growing and successful company. It is important to be honest, hard-working, self-starting, and solution-oriented.

Responsibilities:

Trusted technical advisor to internal and external customersResolves technical and business issues, supporting the community and facilitating response by resolving cases without unnecessary escalationEfficiently resolves a wide range of issues on a daily basisAchieves high CSAT scoresUnderstand when to escalateExcellent problem-solving and technical skillsExperienced troubleshooter of technical and software issuesUnderstands and appreciates the customers business needs for IT ServicesMust be able to pull reports and process data to solution responsesMonitor user verifications & re-verificationsUse best practices to optimize/consolidate tool usageCommunicates effectivelyDocuments processes, procedures, and self-help documentationEfficient, appropriate and timely in communications; both internally and with CustomersCommunicate customer feedbackTools and Languages: Salesforce Service Cloud, Jira, Excel, VisioDesired Qualifications:2+ years of experience in technical/software supportStrong written and oral communication skillsAbility to work independently efficiently and effectively to resolve customer concerns or issuesAbility to manage multiple time-sensitive issuesExperience with customer relationship management tools (e.g., Salesforce)Experience with Microsoft 365 (Excel, PowerPoint, Word) or Google Workspace (Sheets, Presentations, Docs)

Required Qualifications:2+ years relevant or related customer service software operations experienceService working extensively with customers in fast paced environmentsExcellent problem solving and technical skills

Regards,

Haja Mydheen.N