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L1 Support _ US _ Excellent Communication Skills

L1 Support _ US _ Excellent Communication Skills

Vserve

1 - 3 years

1 - 4 Lacs

Coimbatore

Posted:3 weeks ago| Platform:

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Skills Required

Technical Support Voice Process International Voice Process Customer Support IT Helpdesk Technical Helpdesk International Technical Support Technical Voice Process International Voice Voice Support International Calling International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Job Title:

Job Location:

Shift:

Preferred Qualifications:

Excellent Communication Skills
1+ year experience in a help desk or IT support role
Experience supporting retail environments or working in a store.
Knowledge of ticketing systems like Zendesk, Freshdesk, or ServiceNow.

Job Summary:

Provide Level 1 technical support via phone, email, or ticketing system for retail store users.
Troubleshoot and resolve issues related to hardware, software, and Aptos POS systems.
Log and track issues using help desk software, escalating complex issues as needed.- Guide users through step-by-step solutions in a clear and patient manner.
Support end-users with basic networking, printer, and device issues.
Document solutions and maintain up-to-date knowledge base entries.
Communicate effectively with non-technical store staff to ensure issues are fully understood and resolved.
Collaborate with IT team members to improve processes and service delivery.

Requirements:

Strong verbal and written communication skills in English.
Familiarity with Windows OS, basic networking concepts, and peripheral devices.
Experience with POS systems (preferably Aptos) is a plus.
Basic troubleshooting skills for hardware and software.
Friendly and professional demeanor.
Ability to work independently and prioritize tasks.
Strong attention to detail and willingness to learn.

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